Front Desk Coordinator
Tracy Anderson Method
Front Desk Coordinator
At Tracy Anderson Method, located on NY 59th Street and Tribeca Studio with occasional travel to Hamptons Locations, we are seeking a passionate, customer service-oriented, and hard-working individual to join our team as a Front Desk Coordinator. This position is perfect for someone who thrives in a fast-paced, luxury fitness environment and has a deep love for health and wellness.
Overview of responsibilities and major areas are:
Key Responsibilities:
Provide superior guest service, ensuring every client feels welcome, valued, and supported.
Greet clients upon arrival, check in for classes, and assist with scheduling.
Manage phone calls, emails, and other inquiries with professionalism and enthusiasm.
Maintain a clean, organized, and welcoming front desk area.
Work collaboratively with the studio team to create an exceptional client experience.
Help facilitate class transitions and ensure smooth operations throughout the day.
Guide consumers with regards to the latest happenings within the studio.
Ensure the brand aesthetic and studio appearance is always upkept.
Accurately follow the daily checklist (pre/during/post) shift activities.
Work with Studio Manager and Sr. Management to support the financial goals and operational needs of the studio.
Occasionally travel between our 59th Street and Tribeca locations as needed.
Be knowledgeable about the Tracy Anderson Brand: history, products/programs, and all pricing.
Field both internal and external general questions and inquiries.
Working with the studio to convey member concerns and feedback.
Responsible for general administrative computer work and ownership surrounding MindBody Online.
Effectively book, cancel and reschedule classes for members/drop-ins.
Prepares new records/files within MindBody Online.
Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customer's attention.
Receive and transfer all inventory to the appropriate location.
Pro-actively watch for theft to avoid shrinkage.
Support studio managers in maximizing and maintaining studio operational efficiency.
Other duties assigned by management.
Support TA LIVE experience and troubleshooting with camera set up and streaming
Position Requirements:
Qualifications:
Excellent interpersonal and communication skills.
Passion for health, fitness, and the Tracy Anderson Method.
Positive attitude and strong work ethic.
Ability to multitask and thrive in a high-energy, fast-paced environment.
Previous experience in customer service, hospitality, or fitness industry is a plus.
What we offer:
This role offers a competitive salary based on experience & performance.
Unlimited use of on-site fitness studio classes. We encourage you to use the Tracy Anderson Method!
Discount on all retail.
401(k) matching.
Employee assistance program.
Life insurance/STD/LTD company paid.
Paid time off.
EEO Statement:
Tracy Anderson (TA) is an equal-opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at TA are based on business needs, job requirements and individual qualifications, without regard to race, color, creed, religion or belief, gender, age, sexual orientation, national origin, disability, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. TA will not tolerate discrimination or harassment based on any of these characteristics.
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