FRONT DESK COORDINATOR

Job Description

Job Description

Description:

Core Competencies:

• Consistent and timely attendance
• Ability to learn dog recognition
• Coordinating meet and greets
• Answering phone calls and emails
• Proper walkie etiquette
• Proper record keeping
• Organization

Day to Day Duties

• Data entry
• Creating pet parent charts
• Greeting EVERYONE that walks in or out of Dogtopia!
• Understanding Dogtopia’s retail items
• Creating appointments
• Understanding our Dogtopia-isms
• The rules by which we, as Dogtopians live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• Cleaning may include, mopping, sweeping, vacuuming, trash, and potty clean-ups in the lobby
• Equipment check for proper operations
• Proactively ensuring dogs are always in a CLEAN and SAFE environment is key!

Health and Grooming

• Spa services coordinator/manager/trainer – ensure all spa services get done timely and are done to specifications
• Will learn how to identify dog breeds and behaviors
• Report dog scuffles right when they occur for safe wound cleaning if needed
• Work with the team to assure our Quality of Care sets the standards for dog care

Customer Service & Presentation

• Ability to work cohesively with their team in a respectful and professional manner
• Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)
• Be knowledgeable on pricing and services
• Strive for high customer review ratings by always smiling for the pet parents and engaging in friendly conversations!
• ENJOY your team! GROW your team! And PLAY to your fullest potential

As the Front Desk Coordinator you are responsible for working with all customers, furry friends, and team members to ensure Dogtopia sets the highest standards and satisfaction of safety and fun.

Requirements:

Qualifications:

• Must love dogs
• Ability to spend up to 100% of work time standing
• Ability to work flexible days and hours, including holidays and weekends
• Ability to work cohesively with others in a fun, fast paced environment
• Strong customer service skills, along with customer tolerant
• Ability to make/take phone calls while still assisting lobby
• Must be comfortable with up-selling

Personal Characteristics:

• Detail oriented
• Quick thinker
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun-loving
• Strong multitasker
• Excellent communicator