US EAP Program Coordinator
Unipharmedtech
- # US EAP Program CoordinatorApplylocations: North Carolina: Mississippitime type: Full timeposted on: Posted Todayjob requisition id: JR-0000007407**Objective:**The role of Program Coordinator is responsible for the Healthcare Professional facing operational delivery of the Durbin Early Access / Expanded Access Programs.Specific Job Responsibilities:* Management of all HCP enquires into the dedicated program email boxes and telephone lines* Works closely with the Project Management team to understand the specificities of each program* Assists HCPs with queries and escalates any medical enquires to the relevant personnel* Manages the qualification process as per relevant SOPs and cGDP processes for HCPs wishing to register with Durbin* Manages HCP and hospital accounts within Durbin systems liaising with QA/RP colleagues and finance colleagues to complete account set-up and revalidation if needed* Responsible for management of new requests entering the Durbin EAP portal (Uniphi), including assessment of basic criteria for enrolment of patients into each program by their HCP* Progresses approved requests for access into product orders and manages communications with internal colleagues and the HCP customer to ensure timely and compliant delivery of product* Manages reports and dashboards to communicate on program metrics to internal teams and also pharmaceutical company clients* Creates and issues invoices for product orders and manages the submission of invoices into hospital and site systems* Liaison with internal finance colleagues for reconciliation of overdue accounts and incoming invoice paymentsCandidate Requirements:* Ideally educated to degree level* Fluent in English and competent in French, Spanish or Italian* Previous experience in healthcare / pharmaceuticals customer services* Proficient in the use of Microsoft office namely: Outlook, Word and Excel* Previous experience of ERP systems use, such as SAP or D365 an advantage
- J-18808-Ljbffr Unipharmedtech
Vacancy posted 15 hours ago
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