Senior Service Desk Analyst: Complex IT Support
Encore Technologies
Encore Technologies is seeking a Service Desk Analyst to provide frontline support and ensure adherence to processes and knowledge bases. You will handle Level 1/2 issues across hardware, software, network, and access, documenting all interactions in ITSM tools. You will collaborate with teammates, follow incident and request fulfillment workflows, and participate in ongoing training while adapting to changing schedules, including evenings or weekends as needed. #J-18808-Ljbffr Encore Technologies
Vacancy posted 22 hours ago
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