Call Center Talent Pool Req (Oregon)

Join to apply for the Call Center Talent Pool Req (Oregon) role at FreedomCare Be among the first 25 applicants. 1 day ago. Make a Difference in Healthcare Join FreedomCare in Oregon! Are you passionate about helping others and building a rewarding career in healthcare? Role We're building a talent pool of strong customer service professionals for FreedomCare Oregon. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess Customer service skills: excellent customer service, ability to handle difficult situations, empathize with customers, solve problems, manage a high‑volume inbound and outbound queue, and show empathy, active listening, and patience. Communication skills: excellent verbal and written communication and the ability to provide empathy and compassion to our patients and caregivers. Soft skills: good listening skills, emotional intelligence, and ability to work well in a team. Problem‑solving: ability to solve problems and stay calm under pressure, defuse and de‑escalate frustrated callers. Time management: strong time‑management skills, ability to prioritize tasks, and meet and exceed expectations. Technology: computer proficiency, strong typing skills, and ability to leverage technology and resolve customer issues efficiently while note‑taking/multitasking. Multitasking: ability to manage multiple responsibilities and priorities while assisting patients and caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Oregon office 2‑3 days per week. Our Oregon office is located in Tualatin, Oregon. Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities. Why Join Us? Impact Lives: You’ll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events, and ongoing learning opportunities. About Our Company Started in 2016, FreedomCare is a healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer‑directed home‑care agency in NY State and are continually expanding our areas of focus including operations in other states and tech‑based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR, and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can‑do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Referrals increase your chances of interviewing at FreedomCare by 2x. Compensation Range: $18–$22 USD per hour. Base pay for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. #J-18808-Ljbffr FreedomCare