Senior Product Coach

About Our Company

We're a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

The Senior Product Coach leads and develops a team of product coaches while setting a clear vision and consistent standards for coaching impact across the organization. The role also provides hands-on coaching to product leaders and delivery teams to improve collaboration, predictability, and outcomes using observations, retrospectives, and metrics. A key focus is strengthening discovery practices (problem framing, hypotheses, experimentation, and success measures) and advancing outcome-based prioritization and value delivery. The position partners with leadership to support broader agile transformation and is accountable for regular data-driven reporting that demonstrates measurable coaching effectiveness at team, portfolio, and organizational levels.

Key Responsibilities:

• Lead, develop, and grow a team of Product Coaches. Provide coaching, feedback, onboarding, and performance support while setting a clear vision for coaching impact across the organization. Model coaching excellence, create consistency in approach, and ensure coaches are focused on helping team model their objectives from process driven output to value-driven outcomes. Establish clear expectations for measuring coaching effectiveness and require regular data and reporting on coach impact at the team, portfolio, and organizational levels.
• Provide hands-on product coaching to digital leaders, product owners, and delivery teams across one or more portfolios. Partner with teams to strengthen collaboration, predictability, and delivery outcomes through observation, coaching, and targeted interventions. Use retrospectives, flow metrics, and qualitative insights to help teams evolve their ways of working, experiment safely, and continuously improve. Contribute data and insights that demonstrate how coaching interventions are improving team outcomes and delivery performance.
• Coach product teams on problem framing, hypothesis-driven discovery, experimentation, and self-enablement. Improve discovery quality by helping teams define clear outcomes, success metrics, and assumptions before delivery begins. Increase the amount and effectiveness of client-centered discovery work within teams' normal operating rhythm. Track and report on discovery quality and outcome alignment as indicators of coaching effectiveness.
• Coach product owners and product leaders on backlog strategy, outcome-based prioritization, roadmap transparency, and value delivery. Support data-informed decisions using appropriate metrics (e.g., flow, outcomes, capacity) while reinforcing shared accountability between product and delivery. Ensure consistent reporting that connects coaching efforts to measurable improvements in value delivery.
• Serve as an internal thought leader on Agile product delivery practices, ensuring teams understand and maintain effective standards by understanding gaps. Continuously develop expertise, introduce new techniques where appropriate, and help the organization learn from internal and external best practices. Help leaders create conditions for autonomy, accountability, and sustainable delivery. Provide leaders with clear, ongoing reporting on the effectiveness of Agile Coaches and the cumulative impact on teams, portfolios, and the organization.

Required Qualifications

• Bachelor's degree or equivalent experience (4 years)
• 5+ years previous product coaching experience, helping teams shift from output to outcome-based deliverables
• Experience working in a software/digital product development environment
• Solid understanding of product discovery best practices
• Proven experience defining and measuring success of coaching effectiveness

Preferred Qualifications

• 3+ years prior people leader experience
• Previous experience driving digital transformation
• Strategic thought leader
• Experience and comfort working with cross-functional leaders

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders - clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Visa Sponsorship

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

Base Pay Salary

The estimated base salary for this role is $114,500 - $157,400 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.

Full-Time/Part-Time

Full time

Exempt/Non-Exempt

Exempt

Job Family Group

Business Support & Operations

Line of Business

MARKT Marketing

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.