Customer Account Manager (CAM)

Account Manager

The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with The Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.

Track, follow-up, and resolve the customers outstanding issues in a timely manner.

Prepare documentation and reports for the customer base such as customer QBR's

Assist directly with departments to ensure customers' requests are being answered.

Assist in training peers on improving customer interactions and customer support services.

Other duties may be assigned as needed.

2-year experience in customer service field preferred but will train.

Excellent phone etiquette

Excellent verbal communication skills

Punctual

Able to work with minimum supervision

Should be customer service driven

Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)

Able to multi-task

Professional appearance

High School education required.

College or some college preferred.

401(k) matchingMedical/Dental/Vision insuranceEmployee discountFlexible spending accountHealth savings accountPaid time offSick DaysLong-term Disability InsuranceShort-term Disability InsuranceAccidental InsuranceCritical Illness InsuranceMyShare program