Desktop Support Technician

Job Description

Job Description

Position Overview

We are seeking a Tier 1 Desktop Support Technician to provide frontline technical support for a fast-paced hospital environment. This individual will be responsible for supporting clinical and non-clinical staff by troubleshooting hardware, software, and connectivity issues while ensuring minimal disruption to patient care operations. The ideal candidate will have strong customer service skills, experience supporting Windows-based environments, and the ability to work effectively in a healthcare setting.

Key Responsibilities

• Provide first-level technical support for desktop, laptop, printer, mobile device, and peripheral issues.
• Troubleshoot hardware, software, operating system, and network connectivity problems in a Windows environment.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
• Install, configure, image, and deploy Windows workstations and laptops.
• Perform user account administration within Active Directory, including password resets, account creation, and group membership management.
• Support hospital staff with login issues, VPN access, multi-factor authentication, and workstation access.
• Troubleshoot and maintain network printers, scanners, and badge printers.
• Document incidents, service requests, and resolutions within the ticketing system.
• Escalate complex issues to Tier 2/Desktop Engineering, Systems Administration, or Network teams as appropriate.
• Assist with workstation moves, equipment installations, and technology refresh projects.
• Maintain inventory of IT assets and update asset management records.
• Support clinical workstations, nursing stations, medication carts, and shared healthcare devices.
• Follow hospital security policies and HIPAA guidelines when handling user information and systems.
• Participate in on-call, after-hours, or weekend support rotations as needed.

Required Qualifications

• 1+ year of experience in a Help Desk, Desktop Support, Service Desk, or IT Support role.
• Experience supporting Windows 10 and/or Windows 11 environments.
• Basic knowledge of Active Directory user administration.
• Experience supporting Microsoft Office 365 applications.
• Understanding of PC hardware, peripherals, printers, and basic networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Ability to prioritize multiple support requests in a fast-paced environment.
• High School Diploma or GED required.

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology or related field.
• Experience supporting healthcare or hospital environments.
• Familiarity with Electronic Medical Record (EMR/EHR) systems such as Epic, Cerner, or Meditech.
• Experience using ticketing systems such as ServiceNow, Remedy, Jira, or Ivanti.
• CompTIA A+, Network+, or Microsoft certifications preferred.
• Experience supporting thin clients, mobile devices, and healthcare peripherals.

Technical Environment

• Windows 10/11
• Active Directory
• Microsoft 365
• Exchange Online
• Entra ID (Azure AD)
• ServiceNow or equivalent ticketing platform
• VPN and Multi-Factor Authentication (MFA)
• Network printers and scanning devices
• Basic TCP/IP networking

Soft Skills

• Strong customer-first mindset
• Ability to communicate effectively with clinicians, nurses, physicians, and administrative staff
• Strong organizational and documentation skills
• Ability to remain calm and professional in critical healthcare environments
• Team-oriented with a willingness to learn and grow within IT

Physical Requirements

• Ability to lift and move IT equipment up to 50 pounds.
• Ability to walk throughout hospital campuses and stand for extended periods.
• Ability to work in patient care areas while maintaining professionalism and confidentiality.

Job Type & Location

This is a Contract position based out of Hartford, CT.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hartford,CT.

Application Deadline

This position is anticipated to close on Sep 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.