Help Desk Technician
Insight Global
Job Description
Support the flow of inbound help desk tickets throughout a Windows 10/11 upgrade for a major healthcare client
Contribute to clearing ServiceNow ticket backlog while also taking 35-40 service desk calls per day
Troubleshoot Office 365 and user access points (2FA, MFA)
Work on a team of 15 other help desk resources to support long-term growth and maintenance of Windows environment lifecycle
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
Skills and Requirements
2+ years of experience in a help desk/service desk role supporting Windows 11/Office 365 environment
Experience using ServiceNow to intake tickets
Strong phone communication skills to take in requests and troubleshoot in real time
Two-Factor-Authentication experience and provisioning new user access points in O365
Zoom video communications troubleshooting experience Windows 10 to 11 migration experience
Healthcare experience
Cybersecurity experience
Vacancy posted 1 day ago
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