Director of Customer Success

AutoStore System, Inc

Brooklyn, NY

# Director of Customer SuccessApplylocations: Salem, NH, USAtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR102643**Director of Customer Success****Short Description:**At AutoStore, customers are our top priority. The Director of Customer Success is a highly motivated, strategic and results-oriented team leader tasked with building and maintaining key customer relationships, ensuring their success and maximizing the value they receive from our AutoStore solutions. This role combines direct customer engagement with team leadership responsibilities, including coaching, performance development, strategic planning, and cross-functional collaboration.The Director of Customer Success serves as both the voice of the customer and a voice of the Customer Success team, helping to shape strategy, improve processes, and ensure the organization delivers exceptional customer experiences that maximize the value customers receive from AutoStore solutions.This role is part of a regional commercial team and plays a critical role in driving customer retention, expansion, operational performance, and team effectiveness.**Tasks & Responsibilities:***Customer Success** Act as a key point of contact and trusted resource for customer operations,* Engaging partner distributors and AutoStore internal subject matter experts, to collaboratively and proactively support customer operational goals and site health.* Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions, establishing a recurring and long-term relationship with the customer to ensure ongoing, optimized health of their AutoStore system.* Build and maintain customer relationships strategies, ensuring customers achieve business objectives and maximize the value of their AutoStore systems.* Proactively identify customer risks and opportunities, developing action plans to improve customer outcomes and accelerate growth opportunities.* Conduct strategic business and operational reviews with partners and customers, bringing together key stakeholders and resources to review KPIs, discuss recommendations, and identify future expansion opportunities.* Advocate for customer needs across the organization and serve as a key Voice of the Customer.*Team Leadership & Development** Lead and develop a team of Customer Success Managers to achieve customer and business objectives.* Conduct regular one-on-one meetings with team members focused on development, coaching, problem solving, and career growth.* Provide ongoing guidance, mentoring, and support to improve customer engagement strategies, business acumen, and technical competency.* Foster a positive, collaborative, and customer-obsessed team culture focused on accountability, continuous improvement, and operational excellence.* Lead employee development through performance feedback, development planning, and coaching.* Lead the onboarding and mentoring new Customer Success Managers, ensuring consistent adoption of best practices and processes.* Identify skill gaps and coordinate training opportunities to strengthen team capabilities.*Strategy & Organizational Leadership** As a member of Customer Success leadership, this person will help define and execute regional Customer Success strategy, goals, and initiatives.* Contribute to long-term vision, planning, and continuous improvement efforts across the Customer Success organization.* Drive consistency in customer engagement methodologies, operational reviews, health monitoring, and team account planning.* Identify trends, risks, and opportunities across the customer base and recommend strategic actions.* Collaborate with cross-functional teams including Sales, Solutions Engineering, Product Management, Technical Support, Operations, and Partner organizations to improve customer outcomes.* Support change management initiatives and adoption of new programs, tools, and processes.*Operational Management & Reporting** Monitor team performance and key customer success metrics, including customer health, retention, expansion opportunities, NPS, customer engagement, and adoption.* Develop and maintain reporting that provides visibility to leadership on team performance, customer risks, opportunities, and strategic initiatives.* Ensure accurate account documentation, forecasting, and customer success planning activities.* Play a key part in capacity planning, resource allocation, and prioritization efforts.* Perform administrative management responsibilities including performance reviews, goal setting, development plans, time-off approvals, and workforce planning.* Escalate and communicate customer issues, business risks, and organizational challenges to leadership as appropriate.*Customer Growth & Business Impact** Strengthen and leverage customer relationships to accelerate expansion opportunities and customer advocacy.* Partner with commercial teams to identify growth opportunities and improve customer lifetime value.* Ensure customer satisfaction objectives are achieved while supporting overall business growth and retention goals.**Qualifications:*** Proven experience in Customer Success, Account Management, Strategic Account Management, or a related customer-facing role.* Previous leadership experience, including direct people management, team leadership, mentoring, or coaching responsibilities.* Demonstrated ability to influence and build trusted relationships with customers, peers, executives, and cross-functional stakeholders.* Strong leadership, coaching, and team development skills.* Excellent interpersonal, presentation, verbal, and written communication skills.* Proven ability to drive strategic initiatives while balancing operational responsibilities.* Strong business acumen and customer-centric mindset.* Experience analyzing data, identifying trends, and translating insights into action plans and recommendations.* Strong organizational, prioritization, and time management skills.* Technical aptitude and ability to understand complex technology solutions and customer operational environments.* Experience managing escalations and resolving complex customer challenges.* Ability to work effectively in a fast-paced, growth-oriented environment.* Travel to customer sites and team meetings, as needed.**Preferred Qualifications:*** Experience leading Customer Success teams supporting enterprise or strategic accounts.* Experience with warehouse automation, robotics, supply chain technology, software, or other complex technical solutions.* Proven track record of improving customer retention, customer satisfaction, expansion revenue, and operational performance.* Experience building customer success programs, processes, or best practices.* Experience working in a global and matrixed organization.**We Offer:**AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.* Comprehensive Medical, Dental, and Vision plans* Health Savings Account (HSA) with a company contribution* Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents* Retirement 401(k) plan with employer match and discretionary profit sharing contribution* Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders* Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
J-18808-Ljbffr AutoStore System, Inc

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Director of Customer Success in Brooklyn, NY vacancy

Director of Customer Success
$120k - $150k
...Director of Client Success & Inside Sales Location: New York City/Brooklyn Reports to: Chief Executive Officer The Opportunity:... ...of approximately 5–10 inside sales, account management, or customer service professionals. ~ Demonstrated success growing revenue...
Suggested
Full time
Early shift
Confidential
Brooklyn, NY
3 days ago
Director of Customer Success
$35k - $50k
...Ventures, Contrary and Google Ventures and earned the trust of customers from $5M ARR to publicly traded companies. We hire outliers -... ...account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers...
Suggested
Permanent employment
Live in
Work at office
Visa sponsorship
Flexible hours
Outsiders Fund
Brooklyn, NY
2 days ago
Director of Customer Success
Lead and scale the Customer Success team, including Customer Success Managers, technical support staff, program managers and a hybrid of AI team members. Build a technical, AI empowered “full-stack” customer success culture that balances business acumen with technical...
Suggested
City Hive Inc.
Brooklyn, NY
2 days ago
Director of Customer Success
Director of Customer Success Reports to: General Manager, SiteOwl Location: Austin, TX/Phoenix, AZ (Remote) Team: Customer Success Managers, Support Level: Leadership team member About SiteOwl SiteOwl is a physical security lifecycle management SaaS platform, part of ASSA...
Suggested
Part time
Work experience placement
Work at office
Remote work
Traka Group
Brooklyn, NY
2 days ago
Senior Director of Customer Success
...Series B company headquartered in San Francisco with a distributed team across the US. The Role We're hiring a Senior Director of Customer Success to own our entire post-sale organization: a team of 12 CSMs across two segments (General Contractors and Specialty Contractors...
Suggested
For contractors
Remote work
Day shift
Clearstory
Brooklyn, NY
2 days ago
Director of Customer Success
...problems, work with smart teammates, and shape the future of partner tech, we'd be glad to meet you. Role Overview As our Head of Customer Success, you will own the strategy and execution behind EULER's post-sale customer experience, reporting to our co-founders. This is...
Remote work
EULER
Brooklyn, NY
2 days ago
Head Of Customer Success - Start Up - Nyc
$175k - $225k
...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already built, scaled and improved a CS function — and now wants genuine ownership. If you've spent the last few years leading post-sales in a high-growth SaaS + usage...
Work at office
Initi8 Recruitment
Manhattan, NY
3 days ago
Senior Client Success Director - Midwest Healthcare
$110k - $175k
A leading healthcare service provider is seeking a Client Success Director to provide strategic leadership and mentor a team of Account Managers. The role focuses on driving client success through collaboration and advocacy at the enterprise level, while managing relationships...
Marathon Health
Brooklyn, NY
2 days ago
Head of Regulated Industries, Customer Success
...experts, and business leaders working together to build beneficial AI systems. About the role As Head of Regulated Industries - Customer Success at Anthropic, you'll lead the Success teams responsible for our most complex Financial Services (FSI) and Healthcare & Life...
Shift work
EngineersOfAI
Brooklyn, NY
3 days ago
Head of Customer Success
...in 48 states. We are looking for our first permanent Head of Customer Success to lead the function so that it can support over 1 million devices... ...with enterprise healthcare stakeholders, from the facilities director on site to the system-level leaders who sign Data fluency...
Permanent employment
Interim role
Hexmodal
Brooklyn, NY
2 days ago
Head of Customer Success — Scale Agentic CS & NRR Leadership
Pylon Labs, Inc. is seeking a Head of Customer Success to own post‑sales execution and scale a 159% NRR team across SF, NYC, and London. You’ll drive the agentic CS movement, align expansion with revenue goals, and lead a multi‑office org through strategic substitutions...
Work at office
Pylon Labs, Inc.
Brooklyn, NY
5 days ago
Head of Customer Success
...Combinator), found product-market fit (multi-million dollar ARR, 100+ customers including Amazon One Medical, Circle Medical, Color Health, and... ...: You’ve been at the helm of the ship, growing customer success from 1 to 100 at an early stage startup selling a very technical...
Work at office
Work from home
Relocation
Flexible hours
Metriport Inc.
Brooklyn, NY
3 days ago
Head of Customer Success
$216k - $276k
...invoices directly from contracts, reconcile payments in real time, and automate ASC 606 compliance. Tabs is hiring a Head of Customer Success to lead our CS function as we scale. You’ll run the team, own how retention and expansion actually get delivered across the book...
Full time
Contract work
Work at office
Remote work
Crypto Pro Network
Brooklyn, NY
6 days ago
Head of Customer Success
...native support teams, Pylon lets humans and agents collaborate on customer work, investigating, resolving, and acting on every signal... ...Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech...
Work at office
Relocation
Shift work
Day shift
Afternoon shift
Pylon Labs, Inc.
Brooklyn, NY
5 days ago
Customer Success Manager
...awardee.Semperis is looking for a passionate and results-driven Customer Success Manager to join our Americas team.What you’ll be doing:As a... ...Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this...
Work at office
Local area
Remote work
3 days per week
Semperis
Hoboken, NJ
19 hours ago
Customer Success Manager IV (RapidScale) (Remote)
$64.5k - $182.9k
...resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving...
Local area
Remote work
Visa sponsorship
Spectrum Charter
College Point, NY
3 days ago
Customer Success Manager III (RapidScale) (Remote)
$64.5k - $182.9k
...outcomes, cyber resilience, and operational excellence—backed by the strength of the Cox family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving...
Local area
Remote work
Visa sponsorship
Spectrum Charter
College Point, NY
3 days ago
Client Partner
...with 1-2 plus years in sales roles 2) Strong record of growing IT + BPS services in global pharma accounts. 3) Local candidates/customer proximity 4) At least managed 5+ MN annual revenue Roles & Responsibilities 1) Lead large scale client business development...
Local area
Trans.eu
Jersey City, NJ
5 days ago
Customer Experience Supervisor
$26 - $28 per hour
...Customer Experience Supervisor Location: Williamsburg store Status: Full Time Compensation: $26.00-$28.00/hr Position Summary... ...to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia...
Full time
Seasonal work
KITH
Brooklyn, NY
5 days ago
Customer Experience Supervisor
$16 - $24.75 per hour
...diversity. The Supervisor supports store leadership by creating a customer‑first, high‑energy sales environment with exceptional floor... .... Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very...
Work experience placement
Seasonal work
Flexible hours
Shift work
Night shift
Tapestry
Brooklyn, NY
3 days ago
Client Success Manager
$106k - $120k
...Maven is looking for a commercially-minded and strategic Client Success Manager to join our Client Success team, to own relationships... ...for you to bring: 5+ years of experience in account management, customer success, or client services within digital health, healthcare,...
Full time
Contract work
Work at office
Local area
Immediate start
Remote work
Flexible hours
Maven Clinic
Brooklyn, NY
4 days ago
Client Success Manager
...Own the client relationship and the monthly financial rhythm. The Client Success Manager is the primary relationship manager for a portfolio of small business clients. You keep projects moving, communicate proactively, coordinate work across departments, and make sure...
Remote work
Passageway Financial
Brooklyn, NY
1 day ago
Client Success Manager
$60k - $70k
...primarily dentists and our service packages include website design, paid ad management, SEO, analytics, copywriting, and more. A successful Client Success Manager (CSM) will enjoy working directly with dentists to develop websites and digital marketing strategies that...
Temporary work
Remote work
Firegang Dental Marketing
Brooklyn, NY
5 days ago
Client Success Manager
...The Client Success Manager at Senior Living SMART serves as the strategic relationship owner and marketing program lead for assigned... ...become larger issues. Maintain consistent communication with the Director of Client Success regarding account health, client risks,...
Work experience placement
Work at office
Remote work
Night shift
Senior Living Smart
Brooklyn, NY
21 hours ago
Client Success Manager
$110k - $130k
...and efficiently at scale. We are growing quickly, and our Client Success team supports both our SaaS platform and managed services... ...our SaaS platform and managed services, working directly with customers from onboarding through ongoing delivery, adoption, problem-solving...
Full time
Remote work
Flexible hours
Brynson
Brooklyn, NY
2 days ago
Customer Success Supervisor
$80k - $95k
...smart, talented people who are driven by technology and passionate about work/life balance. The Role We are seeking a motivated Customer Success Supervisor with strong experience in SaaS to lead the team responsible for long-term client retention. This mid-level role...
Full time
Remote work
Work from home
Flexible hours
IncentFit
Brooklyn, NY
3 days ago
Client Success Manager
$31.2k - $78.65k
...Client Success Manager For more than 80 years, Kaplan has been a trailblazer in education... ...change in the world around them. The Customer Success Manager (CSM) plays a pivotal role... ...the sales team and customer engagement directors, and implement risk mitigation plans as...
Full time
Local area
Remote work
Flexible hours
Kaplan
Astoria, NY
5 days ago
Customer Success Manager
$80k - $110k
...Customer Success Manager We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. Our philosophy...
Work at office
Flip CX
Brooklyn, NY
20 hours ago
Client Success Manager
Serve as the strategic point of contact for clients, ensuring alignment, transparency, and measurable outcomes across RevGuard’s revenue protection services. What We Value Take ownership of outcomes Care about accuracy, compliance, and defensibility Think...
RevGuard
Brooklyn, NY
2 days ago
Client Success Manager
$60k - $93k
# Client Success ManagerUnited States9 hours agoID 1185202Price on request## DetailsEmployment type: Full-timeRemote: YesCompany: RithumLevel... .... Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to...
Contract work
Remote work
Bazeta
Brooklyn, NY
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Director of Customer Success. Be the first to apply!