QA Analyst

Job TitleResponsibilitiesPerform manual feature and bug fix testing for Crexendo's web and mobile application using TestRail, fail test cases where appropriate, write bugs, and track bugs to completion through the development lifecycleValidate VoIP firmware products and coordinate with vendors to create firmware fixesWork with software developers to design new features and smart approaches to fixing bugsMaintain the repository of test cases, test sets, and defect ticketsReview test cases for accuracy and clarity; review test sets for consistencyLearn new technologies and quickly apply what you've learned to your effortsWrite automation test casesPersonal QualificationsCommunication - relentless in communicating to understand the product and the work assigned.Strong work ethic with consistent and reliable resultsInitiative - always take the next action to move our overall effort forwardAttention to detail - meticulous, quality work.Good learner - ability to learn - not repeating mistakes.Consistency - following directions consistentlyGood attitude - a positive approach to teamwork, accepting responsibility for mistakes and critical feedback, enjoys and celebrates successesWork well in an office environment on a daily basisProfessional Qualifications2-3 years in a tech position – ideally help desk, technical customer service, Jr system administrator, recent graduate with Bachelor's Degree in computer science or a related fieldComfort using Windows, macOS, or Linux in a testing contextBasic Understanding of technology, e.g., How web browsers render and interact with web applicationsBasic principles of how the internet and networking function (e.g., DNS, client-server model)Familiarity with common software architecture components (e.g., front-end vs back-end, APIs, databases)Awareness of how applications are deployed and accessed in cloud or web environmentsComfort using browser developer toolsKeywords: SIP, session initiation protocol, VOIP, netsapiens, crexendo, metaswitch, ringcentral, nextiva, 8x8, sansay, ribbon, linux, ubuntu, JIRA, practitest, testrail git, Zephyr, test lodge, wan, lan, networking, dhcp, DNS, wireshark, audacity, appium, aws, azure, gcp