Change Management Program Leader

Overview:

Change Management Program Leader

Location: Remote (U.S. based, supporting global teams)

Contract Duration: 6-12+ Months (with potential extension)

Seniority Level: Senior Consultant / Program Leader

Role Overview

We are seeking a seasoned Change Management Program Leader to partner with Otis' Change Management Center of Expertise (CoE), project teams, and global business stakeholders. This role is not a traditional deliverable-focused change management position - it requires a senior professional with strong program management, governance, and executive presence to drive alignment, coach leaders, and stabilize operations following a major organizational transition.

The Program Leader will act as a liaison between leadership and project teams, ensuring risks are escalated, governance is maintained, and change strategies are executed effectively across distributed global teams.

Key Responsibilities

• Partner with the Change Management CoE and senior stakeholders to design and execute integrated change strategies.
• Provide executive coaching and support to enable effective sponsorship and leadership alignment.
• Communicate progress, risks, and people-related impacts to steering committees, executives, and key stakeholders.
• Build and manage change agent networks to drive adoption and engagement.
• Develop clear, engaging communication solutions to articulate business needs and foster awareness across stakeholder groups.
• Monitor change effectiveness, adapt strategies as programs evolve, and implement mitigation plans.
• Consolidate updates from multiple initiatives under the GBS program and present them during governance calls.
• Serve as a stabilizing force post-merger, bringing structure and governance to ambiguous environments.
• Act as a trusted liaison for leadership - attending meetings, driving alignment, and coordinating execution across workstreams.

Required Qualifications

• Bachelor's degree in a related field; Master's preferred.
• 6+ years leading large-scale organizational change initiatives.
• Certification in Change Management (Prosci, ACMP, Kotter, etc.) preferred.
• Strong program management and governance experience in global organizations.
• Proven ability to influence and communicate effectively with executives and senior leaders.
• Excellent written, verbal, facilitation, and presentation skills.
• Skilled in stakeholder analysis, impact assessments, communication planning, and training strategies.
• Proficiency with Microsoft Office Suite and collaboration tools.
• Ability to operate across distributed global teams (U.S. and U.K. leadership alignment required).

Candidate Profile

• Senior, polished, and influential professional with executive presence .
• Comfortable working in ambiguous environments , bringing clarity and governance.
• Experienced in global change programs , able to coordinate across multiple initiatives.
• Strong interpersonal skills with the ability to coach stakeholders and guide teams.
• U.S.-based resource with flexibility to support global delivery operations.

Skills:

Change Management