Bilingual Debt Collector (Spanish)

Bilingual Debt Collector

Spruce Power

THE ROLE: Debt Collector

Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation's #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers.

Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX.

Spruce is seeking a Collections Specialist responsible for supporting and handling Spruce's billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals.

* This role is located in Houston, TX | Compensation: $20-$22 | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm)

* No Weekends

* 40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training)

Key Responsibilities Include:

* Communicate with customers via inbound/outbound phone calls.

* Manage assigned accounts and plan course of action to recover outstanding debts.

* Update account status and database regularly

* Validation of customer information including addresses, contact information, and right party authentication steps.

* Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations.

* Adhere to FDCPA, state and federal laws and regulations.

* Comply with policies and procedures as required.

* Locate customers using skip trace sites, internet, and credit bureau!

* Work from multiple servicing platforms to investigate and resolve discrepancies.

* Communicate effectively with internal and external partners.

* Comply with requirements when legal action is unavoidable.

Requirements:

* Minimum 2 years collections experience.

* Computer/Technical knowledge to change, add, or delete information in servicing platform

* Ability to solve problems quickly and efficiently in the best interest of the company and customer

* FDCPA Regulations

* Critical thinking skills

* Basic understanding of consumer agreement documents

* Ability to type a minimum of 30 words per minute free of grammatical errors

* Proficient in Microsoft Word, Excel, PowerPoint and email

* Strong math skills

* Partner well with teammates and other departments

* Ability to work unsupervised after the initial training phase

* Bilingual in Spanish is a plus

Desirable Skills:

* Good attendance

* Ability to adapt to changes

* Customer Service

* Problem Solving

EDUCATION

A high school diploma is required for this role.

BENEFITS

Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture.

EQUAL OPPORTUNITY EMPLOYER

We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.