Hotel Relief Night Auditor

Benefits: Opportunity for advancement Paid time off Training & development We are looking for a part-time Guest Services Agent at the Motel 6/Studio 6 - Tucson North off Ina Road and I-10. Agent will work 2 overnight shifts. Must be available Thursday and Friday 10pm-6am. Other shifts as needed due to call offs and vacation requests. More shifts and/or advancement opportunities available for excellent work performance. Qualifications: Previous experience in customer service, hospitality, or other related fields. Ability to build rapport with guests and fellow team members. Strong organizational skills. Able to complete tasks on a deadline. Excellent written and verbal communication skills. Bilingual (Spanish) is a bonus but is not required. Duties include: Greet guests with a welcoming smile and friendly demeanor. Perform all guest check-in and check-out procedures. Build relationships with guests to create "goodwill" and return customers. Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees. Answer phones and direct calls to appropriate personnel. Check and send emails. Make and confirm reservations. Maintain a clean and tidy workspace at all times. Must have good personal hygiene. Inform guests of hotel amenities and offerings. Be informed and up-to-date on all types of room accommodation and availability. Provide local information on restaurants, special sites, activities, etc. Resolve customer complaints and problems calmly and effectively. Notify management of any serious issues that cannot be resolved. Complete Incident Reports accurately when necessary. Take and deliver messages for guests. Perform various clerical tasks as needed (sorting mail, paper filing, etc.). Reconcile accounts/reservation commissions. Other duties as assigned by Front Desk Lead and General Manager. #J-18808-Ljbffr Studio 6 & Motel 6 Tucson North