Operations Coordinator

Position Overview As the Operations and Communications Coordinator , you will manage guest communication, coordinate with cleaners and maintenance vendors, and ensure every property is guest-ready and operating smoothly. This role requires strong organization, proactive communication, and the ability to manage multiple moving parts in a fast-paced hospitality environment . You will work closely with ownership and operations leadership to maintain service standards and continuously improve systems. Key Responsibilities Guest Experience & Communication Manage all guest communication, including inquiries, issues, and reservation adjustments Respond quickly and professionally to guest concerns and questions Coordinate solutions to minimize complaints and refunds Operations & Property Readiness Ensure cleanings are completed on time prior to guest arrival Monitor cleaning completion and quality in Breezeway Confirm cleaners accept tasks and arrive as scheduled Maintenance Coordination Track all maintenance requests and vendor repairs Report issues to vendors and ensure timely resolution Manage urgent issues that impact guest experience Inventory & Supply Management Track property supplies and reorder when needed Coordinate supply deliveries with cleaners and vendors Property Oversight Track property issues and improvement opportunities from guest feedback and reviews Conduct property inspections and occasional property visits Team Coordination Work closely with cleaners, vendors, and leadership to maintain operational excellence Support onboarding tasks and operational improvements Required Qualifications 1+ years previous short-term rental or property management experience AirBnb and VRBO platform experience is a must Strong written communication skills with a professional hospitality tone Ability to work independently and make decisions without constant supervision Excellent organizational skills and ability to prioritize competing tasks Comfortable working evenings and weekends Tech-savvy and comfortable learning new software platforms Open to coaching and continuous improvement Preferred Qualifications Orlando, FL local candidates preferred Experience with Breezeway or similar operations platforms STR software experience (Guesty, Hostaway, Hospitable, etc.) Experience coordinating cleaners and vendors Operations or logistics background Familiarity with typical household maintenance needs and repair issues Compensation & Benefits Annual Salary: $40,000 (W-2 employee) Performance Bonus potential Remote work flexibility Company Laptop provided Schedule: 10 am to 7 pm EST, Some Weekends and Holidays required Benefits: 14 days of PTO #J-18808-Ljbffr