Hospitality Ops Leader — Guest Experience Architect

Opportunities for Merit-Based Raises & Performance Incentives – Rewarding dedication, skill, and excellence in the Vibe Dining Experience. Up to 15% of base salary in bonus opportunities Medical, Dental, and Vision Insurance Group Life and Disability Insurance Group Accident, Hospital Indemnity, and Critical Illness Insurance Traditional and Roth 401(k) Plan Employee Dining Discounts and/or Complimentary Onsite Meals Career Development & Limitless Growth Opportunities If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations. Paid Time Off Employee Assistance Program (EAP) Commuter and Dependent Care Benefits What You’ll Do The Assistant General Manager is responsible for overseeing daily operations, driving financial performance, and maintaining a high-energy environment that aligns with THE ONE GROUP’s signature Vibe Dining experience. This position involves leading, educating, and mentoring the team to ensure exceptional and unforgettable guest experiences. Key Responsibilities Operations Leadership Manage, lead, and mentor both managers and hourly staff to maintain exceptional guest service Ensure service standards and high-energy guest experiences align with THE ONE GROUP’s brand identity Oversee all business operations, including marketing strategies, risk management, and corporate mandates Maintain daily reports and communicate key updates to the General Manager Team Development & Staffing Analyze staffing needs and recruit top talent to build and maintain a high-performance team Interview, hire, and onboard management and hourly staff Coach and train the team to foster productivity, morale, and a collaborative work culture Conduct regular performance evaluations and ensure compliance with Performance Management guidelines Financial & Business Performance Monitor sales forecasts, labor costs, and operational expenses to maximize profitability Ensure compliance with budgeted revenues and operating cash flow (OCF) targets Review and act on monthly P&L reports and any variances Oversee the beverage program and collaborate with the Beverage Director to maintain quality and cost control Drive sales through networking, marketing initiatives, and guest engagement Marketing & Guest Relations Collaborate with the Marketing Team to develop new promotional ideas and initiatives Build and maintain relationships with regular guests, VIPs, and industry influencers Focus on guest engagement strategies to create a memorable dining experience Experience and Education: Two (2) years of restaurant management experience or one year as a Benihana manager with good performance and positive results. High School Diploma or GED Equivalent preferred. Proficiency in food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and preparation of reports. Knowledge of computers (MS Word, Excel). Must possess a valid driver’s license where applicable. Must be eligible to work in the United States. Must agree to background check. ServSafe certified alcohol service certified preferred. Shift Flexibility: Must be able to work different shifts, include holidays, nights and weekends. Typical work week = 50 + hours. The essential duties and responsibilities listed in this job description are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to assign or reassign duties and responsibilities to this job at any time for any reason, including reasonable accommodation. Why THE ONE GROUP is Your Next Career Move This is more than a job—it’s a career opportunity with limitless potential in an expanding global brand. If you’re ready to take the next step in your hospitality career, apply today and join us in delivering an unmatched dining experience! We use eVerify to confirm U.S. Employment eligibility. We run background checks on all new hires in this position. #J-18808-Ljbffr Benihana - Troy