Surgical Services Scheduler - Urology

Be the Best at Getting Better

Join over 40,000 Hartford HealthCare colleagues who make a difference every day.

What We Offer

• Career growth and movement opportunities within our network
• On-going education and training
• Robust benefits package
• Generous PTO to promote work/life balance
• Special interest groups
• Referral bonus program
• Wellness programs
• Employee discount programs
• Supportive culture
• Awards & recognition
• Flexible scheduling
• Rewarding compensation
• 401K with company match
• Clinical specialty opportunities

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

At Hartford HealthCare Medical group we offer:

• Tuition reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagues and dependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including a strong focus on promoting mental health
• Collaborative and supportive environment with state of the art equipment
• Discounts on services, products and optional coverages movie tickets, pet insurance, travel and more!

Job Summary

Responsible for scheduling hospital-based procedures/surgeries in accordance with physician's orders and insurance requirements, ensuring all necessary paperwork and required tests needed prior to surgery are accurately completed, and clearly communicated pre- and post-surgery instructions to patients. Ensures reconciliation of all dropped charges to ensure they match authorized procedures and escalate to appropriate parties, if necessary. Responsible for maintaining and managing resources, including insurance portal access, and provides consistent documentation in EPIC to support the obtained insurance authorization. Communicates changes in payer and or federal regulatory guidelines to their manager, pharmacy staff, providers and other clinical departments, as applicable.

The Scheduler covers multiple Urology offices in the East region, bringing variety to your workday and the chance to collaborate across multiple teams and communities. Reliable transportation needed.

• Communicates with patient to provide pre- and post-surgery instructions, and obtains completed consent forms and required tests or preparations needed prior to surgery. Prepares and distributes surgery packets to patients. Keeps physician and clinical staff informed regarding pre-op testing and maintains updated documentation and charts available for physician review. Coordination with hospital staff for scheduling according to assigned block time and collaboration with hospital teams for inpatient case coordination and add-ons.
• Ensures necessary H&P, surgical clearance, blood work and other patient tests are completed. Scan all necessary clinical documents.
• Contacts insurance company to obtain pre-certification of surgeries based on booking sheet and documents in chart. Responsible for maintaining and obtaining all surgical authorizations. Updates surgical authorizations with changes related to booked cases.

Qualifications

• Three years of experience in a healthcare setting required.
• Knowledge of medical and insurance terminology, CPT and ICD-10 coding required
• Computer skills; experience with practice management software preferred
• Exceptional organization skills and attention to detail
• Ability to communicate in other languages is highly desirable

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance.