Full-Time House Manager - Upper East Side, NYC

House Manager PositionA private family on the Upper East Side is seeking a full-time house manager to join their team. The successful candidate will be comfortable managing a 20,000 sq. ft. multi-level townhouse. The schedule requires the candidate to be flexible, able to work long hours, including weekends and holidays, as needed, and to travel to a second property occasionally. The role demands exceptional attention to detail, leadership, and a service-first mindset to ensure the home is maintained to the highest standards. The position is based at the family's primary residence, with occasional support required at additional properties. The family is not looking to relocate and would prefer someone already local to NYC area.ResponsibilitiesMaintain a guest-ready, spotless home at all timesPrior high-end home management experienceOversee vendorsCreate and maintain policies and procedures for deliveries, staff schedules, projects, vehicle maintenance, and inventory and suppliesSupervise household deliveries: staging, packing/unpacking, and trackingOversee, train, and manage the housekeeping teamMaintain stock levels of household supplies, pantry items, and everyday provisionsCoordinate all maintenance projects and ongoing property upkeepLead event preparations, guest arrivals, and formal service planningWork with the facilities manager and a 24/7 on-site security team to provide on-call support for household needs, including systems (HVAC, lighting, IT, etc.)Assist in recruiting, interviewing, hiring, and onboarding housekeeping staffSchedule and monitor staff shifts, rotations, and attendanceMaintain and manage separate calendars for the house, staff, and managementWork alongside the Lead Housekeeper to manage wardrobe care, packing/unpacking, seasonal transitions, and preservation of specialty garmentsConduct daily walkthroughs to assess cleanliness and inspect for structural issues or damageOversee formal service, including place settings and event-specific arrangements.Support the Chef with kitchen logistics and organization as neededPlan and coordinate holiday celebrations, private events, floral designs, and formal service standardsThis position will work closely with the personal assistant and family chefRequirementsLegal to work in the USVerifiable referencesMinimum of five years of high-end home experienceLongevity in your previous positions of at least five years is required to be consideredMust be based in or near New York CityTechnologically proficient; comfortable using household and scheduling systemsStrong communication skills—both written and verbalService/hospitality orientedKnowledge of formal dining protocolsWine knowledge is a plusProactive, organized, and self-motivatedVersed in HR functions such as staff hires, onboarding, and schedulingSalary and BenefitsThe family is offering a competitive salary of $160K+ depending on experience. Benefits to include:20 days PTO5 sick4 floating holidaysAfter 60 days, full coverage for medical, dental, and visionAfter 1 year, Simple IRA with 3% match.