Technical Support Specialist

Product Support Specialist

Auxillium is the most unique call center in the US, and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker's comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success, and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete.

Our client is a sports technology company in the Golf Industry with a passion for its customers and for having fun! Our Client is looking for a highly motivated team player to join our outstanding customer service team. As a Product Support Specialist, you will provide top-tier customer support to clients, customers, and end users. Manage case logs and resolutions and maintain an exceptional level of customer service. Our Client is looking for someone with customer service skills, gaming experience, as well as a strong background with computer hardware, Windows OS, and/or other software programs.

Primary Functions:

• Provide customer assistance with Client hardware and software.
• Diagnose, troubleshoot, and resolve issues with product installation, general troubleshooting, and application usage over the phone or by email.
• Perform software/application configurations and updates as needed.
• Create and document customer contact case history Client Customer Relations Management (CRM) tool.
• Follow up to ensure resolution and customer satisfaction in certain situations.

Required Education, Experience, and Skills:

• Education requirement: Currently enrolled in high school, high school diploma or equivalent.
• Experience in a customer focused position preferred.
• Experience with technical support, computer support, or gaming preferred.
• Proficiency with computers Windows OS, O365, MS Office, Mac OSX, etc.
• Knowledge of PC's or devices including how to build, configure, troubleshoot, or repair.
• Working experience with hardware, software, and configuration.
• Excellent critical thinking skills, problem solving and strategic thinking abilities.
• Working knowledge of gaming and support devices.
• Maintain high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with customers.
• An understanding of electronics which includes low voltage data wiring.
• Experience in troubleshooting projectors, amplifiers and other in-home electronics and the techniques used in connecting.
• Ability to work in fluid and ever-changing situation.
• Willingness to adapt to Auxillium's highly positive culture as a supportive Team Member.

Job Location: Pueblo, Colorado, United States La Junta, Colorado, United States

Position Type: 90-day Probationary period Full-Time/Regular

On-Site

Hours / Schedules: Multiple shifts available, includes weekend and evening hours will be discussed in interview.

Pay Rate: $15.50 per hour

Benefits: Auxillium offers a competitive benefit package for full time regular employees which includes competitive pay rate, paid time off program, 401K, medical, dental, and vision plans. For part time employees, a pro-rated paid time off program and 401K.