Technical Support Specialist

Technical Support Specialist

COLORADO

La Junta, CO Pueblo, CO Auxillium is the most unique call center in the US, and we are designed to support smaller call center projects both in-house and remotely. We help start-ups, smaller companies, and those that are outsourcing for the first time to build an enhanced Customer Experience. Auxillium offers business to business and business to consumer call center support in many different industries such as: sports, gaming, healthcare, dispatch, worker's comp, medical research, and financial services. We believe in providing exceptional service to our clients and their customers, via excellence in quality, accuracy in data entry, and continued process improvement. We are passionate about helping employees learn, grow, and achieve a desirable career path. We are looking for self-starters who are interested in a genuine Career Opportunity! We recognize that our employees are the reason for our success, and we strive to hire individuals with a persistent, positive attitude. At Auxillium, you will receive the support and tools you need to meet your goals and build a meaningful career. We are seeking dedicated, reliable individuals who exhibit our core values and are passionate about providing quality and excellence in the work they complete. About Our Client Our client is a sports technology company in the Golf Industry with a passion for its customers and for having fun! Our client is looking for a highly motivated team player to join our outstanding customer service team. As a Product Support Specialist, you will provide top‑tier customer support to clients, customers, and end users. Manage case logs and resolutions and maintain an exceptional level of customer service. Our client is looking for someone with customer service skills, gaming experience, as well as a strong background with computer hardware, Windows OS, and/or other software programs. Primary Functions Provide customer assistance with client hardware and software. Diagnose, troubleshoot, and resolve issues with product installation, general troubleshooting, and application usage over the phone or by email. Perform software/application configurations and updates as needed. Create and document customer contact case history in the Client Customer Relations Management (CRM) tool. Follow up to ensure resolution and customer satisfaction in certain situations. The above declarations are not intended to be an "all‑inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success. Required Education, Experience, And Skills Education requirement: Currently enrolled in high school, high school diploma or equivalent. Experience in a customer focused position preferred. Experience with technical support, computer support, or gaming preferred. #J-18808-Ljbffr Auxillium