PIC-Front Office Supervisor-Springhill Suites Raleigh/Cary

Company Growth Opportunity

Are you looking for a company you can grow with? Look no farther, CMC Hotels can provide this opportunity to you. We believe in growing people. Our people are the heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Paid vacation
• Holiday pay
• Medical, dental, vision insurance
• Sick leave
• 401k
• Marriott hotel discounts

Job duties include but are not limited to:

• Supervising the front office operations as directed by hotel management. You will be expected to work front desk shifts and assist, train, coach, and guide the front desk team ensuring all associates are following CMC and Marriott policy and guidelines while maintaining guest satisfaction standards. You will report directly to the front office manager.
• Interfacing with the previous shift and managers to be updated on hotel activities.
• Providing expedient check-in/check-out service.
• Being knowledgeable of hotel property and in-house events.
• Providing guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regard to customer service, employee training and brand recognition.
• Scheduling front desk associates keeping hours in budget and overtime under control via manpower reporting.
• Supervising daily shift process ensuring all team members adhere to our standard operating procedures.
• Verifying all front office associates are in uniform and name tag is present, ensuring your associates are following CMC dress code policy.
• Training, directing the work of, resolving issues/problems and coaching and counseling the front desk team members to ensure a quality operation.
• Demonstrating positive leadership characteristics, which inspire team members to exceed standards.
• Supervising the efficient operations of the front desk including check in/out procedures as well as familiar with all three working shifts to include proficiency with the night audit shift.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
• Ensuring that all brand quality standards and requirements are completed daily.
• Ensuring security for the hotel's customers, employees, and property assets.
• Executing any other tasks or duties deemed necessary by hotel management for the successful operation of the property.

Job requirements:

• Minimal 1 year hotel experience is required.
• Be self-motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
• Must be available to work any shift 7:00 am - 12:00 am and weekends.