Customer Service Specialist

Customer Service Specialist

Pace Heating and Air | Albany OR

Proudly serving residential and commercial customers across the region. From the homeowner whose furnace went out on a cold morning to the commercial building manager managing a service contract, our customers depend on us to show up and do the job right. We handle residential service, maintenance agreements, new construction, and commercial work - and the dispatcher makes all of it run.

Benefits:

• Medical Insurance 75% paid by employer
• Dental & Vision insurance
• Paid Holidays
• Paid time off
• Profit sharing

Pay: $24.00 to $29.00 per hour, depending on experience

Work hours: Monday through Friday | Business Hours

What You Will Be Doing:

• Answer inbound residential and commercial service calls
• Oversee the service dispatching board
• Provide professional and caring communication
• Schedule and dispatch field technicians
• Open, manage, and close work orders in our service management software
• Create estimates and maintenance proposals
• Follow up with customers on pending sales quotes, upcoming scheduled work, and completed jobs
• Scheduling routing / annual maintenances

What We Are Looking For:

• Minimum of 2 years' experience in scheduling, dispatch, service administration, or a related customer support role
• Has used a CRM/ ERP or service software like Acowin, ServiceTitan, FieldEdge, or comparable field service software
• Excellent communication and customer relations skills, with the ability to remain professional, courteous, and calm when assisting both residential and commercial clients
• Demonstrated success coordinating multiple service calls and effectively managing a dynamic dispatch schedule in a fast-paced environment
• Experience in the HVAC industry a plus!

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