Refugee Housing Specialist

Refugee Housing Specialist (Migration and Refugee Services) Louisville, KY, United States of America Catholic Charities of Louisville (CCL) is the social‑service arm of the Archdiocese of Louisville (ADOL). We provide help and create hope for the poor and vulnerable through a wide range of programs, assisting clients of all races, backgrounds and beliefs. Our service area includes 24 counties throughout Central Kentucky. Job Skills / Requirements GENERAL SUMMARY: The Refugee Housing Specialist (RHS) works within Catholic Charities Migration and Refugee Services (MRS) department. The housing Specialist supports clients obtaining and maintaining stable housing by providing housing navigation, landlord and community partner coordination, housing, education, eviction, prevention services, and access to rent and utility assistance programs. The position maintains required documentation, tracks housing assistance, responds to housing‑related concerns, and collaborates with clients, landlords and service providers to promote successful housing outcomes. ESSENTIAL DUTIES AND TASKS: Assist clients with housing searches, relocation, needs, housing authority processes, movers’ packets, project‑based vouchers, and other housing‑related applications. Develop and maintain relationships with landlords, property managers, housing authorities and community housing partners. Serve as a liaison between clients, landlords, and service providers to address housing‑related concerns and resolve issues. Respond to housing‑related inquiries from clients, landlords through walk‑ins, phone calls, text messages, WhatsApp, email and other communications methods. Conduct home visits to assess housing conditions, provide support, and address housing related concerns. Provide housing orientations and educate clients on tenant rights and responsibilities, lease requirements, rent obligation, utility payments and landlord communication. Provide housing stabilization, Eviction prevention, and housing retention support through advocacy, education, referrals, and resource coordination. Assess client eligibility for rent, utility, and housing assistance programs and coordinate available resources. Track and document housing and utility assistance provided through RSS, ASA, Day 1, ZeroV Ursuline, and other funding sources and community programs. Maintain accurate case notes, program documentation, assistance records, and administrative tracking in accordance with agency and funder requirements. Collaborate with case management staff, community partners, and housing providers to address clients’ needs and support successful housing outcomes. EFFORT: Ability to sit, stand, walk, and sit for extended periods Ability to communicate effectively verbally and in writing Ability to work under pressure, effectively utilize time and resources, use sound judgment when making decisions Ability to travel frequently within the community utilizing personal transportation Ability to accurately examine and analyze information Significant ability to multi‑task, respond to deadlines, and keep track of distributed goods and the agency’s current and future needs Ability to lift, carry and deliver furniture and donated housing items EDUCATION AND EXPERIENCE: A High School diploma or GED (some college is preferred) and a minimum of one year of experience working with the public and managing inventory are required. SPECIALIZED SKILLS AND KNOWLEDGE: Operate with an elevated degree of professionalism while interacting with staff and representing the agency to both clients and the community Communicate well verbally and in writing with colleagues, parishes, donors, and other community personnel Work under pressure and handle stressful situations Work flexible hours, including some nights and weekends as needed Relate to a varied ethnic population and maintain the confidentiality of information Demonstrate self‑confidence, enthusiasm, initiative, flexibility, and a high degree of professionalism Education Requirements (All) High School diploma or GED, a minimum of 1 year experience working with the public/managing inventory required Additional Information / Benefits Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan This job reports to the Resettlement Manager #J-18808-Ljbffr