End User Services Specialist

End User Services SpecialistLocation: Chattanooga, TNJob Qualifications:Education: Associate's degree in Information Systems or a related field or equivalent years of experience is defined as 2 years of professional experience.Experience in Information Technology required.Skills/Certifications:- Windows 11 Cloud base Technical Support experience a must- Proven analytical and problem solving skills and ability to perform non-routine analytical tasks- Proficient oral and written communication skills- Proficient interpersonal and organizational skills- Exceptional time management skillsResponsibilities:Provides technical, operational and administrative support for IT-related End User provisoning and support DevicesPerforms manual installation of non-packaged software, which includes both purchased products and internally developed applications.Ensures appropriate change management approvals are in place prior to deploymentManage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.Documents technical issues and their resolution, in accordance with incident and knowledge management standards.