Quality Assurance Coordinator

Quality Assurance Coordinator The Quality Assurance Coordinator is responsible for supporting dnata Catering USA’s Food Safety and Quality Assurance programs by ensuring compliance with HACCP, FDA, USDA, FSMA, airline customer requirements, and company standards. This role conducts routine inspections, audits, and quality verification activities throughout the facility while partnering closely with Operations, Culinary, Supply Chain, and Production teams to maintain the highest levels of food safety, product quality, and regulatory compliance. What We Offer Full-time employees are eligible for 401(k) and healthcare benefits including medical, dental & vision. Complimentary daily meals: FREE breakfast, lunch, and dinner during your shift. Essential Functions and Responsibilities Food Safety & Regulatory Compliance Conduct daily operational inspections throughout production, assembly, receiving, warehousing, and transportation areas. Ensure compliance with FDA, USDA, FSMA, state, local, airline customer, and company food safety requirements. Verify adherence to HACCP plans, Critical Control Points (CCPs), prerequisite programs, and food safety procedures. Review and verify HACCP documentation completed by Production, Culinary, Receiving, and Assembly teams. Monitor compliance with GMPs, sanitation programs, allergen controls, traceability requirements, and food handling procedures. Support food defense, food fraud, and recall readiness programs. Quality Assurance & Operational Auditing Conduct routine process audits and quality inspections to verify compliance with operational specifications and customer requirements. Review recipes, production specifications, SOPs, SSOPs, and operational procedures for compliance. Perform product evaluations on raw materials, work-in-process items, and finished products. Conduct label reviews to ensure ingredient declarations, allergen statements, and product specifications are accurate. Assist in maintaining current product specifications, ingredient records, and labeling documentation. HACCP Program Support Support the implementation, maintenance, and continuous improvement of HACCP and Food Safety Management Programs. Participate as a member of the HACCP Team and support food safety initiatives throughout the facility. Verify calibration of thermometers, scales, and monitoring equipment in accordance with established procedures. Assist with food safety program verification, validation, and monitoring activities. Maintain food safety documentation and records to support audit readiness. Training & Employee Engagement Conduct food safety, hygiene, sanitation, GMP, allergen awareness, and HACCP training sessions. Provide floor-level coaching and reinforcement of food safety standards. Conduct daily food safety briefings and support ongoing employee education efforts. Promote awareness and ownership of food safety and quality standards throughout the operation. Audits, Investigations & Corrective Actions Assist with internal audits, airline customer audits, regulatory inspections, and third‑party assessments. Investigate food safety and quality concerns and assist with root‑cause analysis. Support development and implementation of Corrective Action and Preventive Action (CAPA) programs. Monitor completion and effectiveness of corrective actions. Participate in mock recalls, traceability exercises, and audit preparation activities. Product Testing & Quality Monitoring Perform microbiological, environmental, and product testing as required by company programs and customer specifications. Monitor quality trends and report findings to Quality Assurance leadership. Maintain testing documentation and quality records. Support environmental monitoring and sanitation verification programs. Identify opportunities to improve food safety, product quality, compliance, and operational effectiveness. Analyze audit results, inspection findings, customer feedback, and quality trends. Recommend process improvements that strengthen food safety and quality performance. Nonessential Functions Other duties as assigned by management. Education & Experience Bachelor’s Degree in Food Science, Biology, Microbiology, Food Technology, Quality Assurance, or related field preferred but not required. Associate Degree with equivalent food safety or quality assurance experience may be considered. Minimum of 1–3 years of experience in Food Safety, Quality Assurance, Food Manufacturing, Airline Catering, Food Processing, Commissary Operations, or related food production. Experience working in a HACCP‑regulated environment preferred. Qualifications Working knowledge of HACCP principles and food safety systems. Understanding of FDA, USDA, FSMA, GMP, sanitation, and allergen management requirements. Experience conducting inspections, audits, and quality checks preferred. Knowledge of GFSI‑recognized food safety standards (SQF, BRCGS, FSSC 22000) is a plus. Strong attention to detail and documentation skills. Strong analytical, organizational, and problem‑solving abilities. Excellent written and verbal communication skills. Proficiency in Microsoft Office applications including Excel, Word, Outlook, and PowerPoint. Ability to work independently and collaboratively in a fast‑paced operational environment. Ability to work flexible schedules including weekends, holidays, and varying shifts as operational needs require. Multitasking under time‑sensitive conditions; strong analytical thinking, problem‑solving, and communication across multiple departments; consistent attendance, punctuality, and professionalism. Physical Demands Regularly required to stand, walk, reach, bend, stoop, kneel, and crouch throughout production, warehouse, and operational areas. Regularly lift and/or move up to 30 pounds. Safety & Security Observes safety and security procedures. Reports potentially unsafe conditions immediately. Uses equipment and materials properly and safely. The essential functions of this position are performed in production kitchens, assembly areas, receiving docks, warehouses, office environments, and refrigerated storage areas. The employee may be exposed to varying temperatures, operational equipment, food production environments, and moderate to loud noise levels. This position requires frequent interaction with Operations, Culinary, Supply Chain, Transportation, and Customer Service teams to ensure food safety and quality standards are consistently maintained. Notice Regarding Background Checks (State Law Disclosures) dnata Catering may obtain consumer reports and/or investigative consumer reports about applicants or employees for employment purposes, in accordance with the Fair Credit Reporting Act (15 U.S.C. § 1681 et seq.) and applicable state laws. California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained. New York: In accordance with Article 23‑A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements. Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained. New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B‑11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained. Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained. Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained. #J-18808-Ljbffr