Supervisor, Quality/Compliance

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Professional All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America Job Description: DePuy Synthes is recruiting for a Supervisor, Quality/Compliance. This Hybrid position will be located in Raynham, MA (USA). Alternate Hybrid locations maybe considered at Raritan, NJ (USA); West Chester, PA (USA); Palm Beach Gardens, FL (USA). Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Job Overview The Supervisor, Quality/Compliance plays a critical leadership role in ensuring that DePuy Synthes products, processes, and systems meet internal quality standards and external regulatory requirements. This role leads day‑to‑day quality and compliance activities, supports audits and inspections, and partners closely with Manufacturing, Engineering, and Regulatory teams to drive a culture of compliance and continuous improvement. The position offers the opportunity to directly impact patient safety, product quality, and regulatory readiness at a high‑visibility manufacturing site. Key Responsibilities Supervise and support a team of Quality and/or Compliance professionals, ensuring effective execution of quality system processes. Ensure compliance with applicable regulations and standards (e.g., FDA QSR, ISO 13485, and internal quality policies). Lead and support internal and external audits, regulatory inspections, and customer audits, including preparation, execution, and follow‑up. Oversee investigation and resolution of nonconformances, deviations, CAPAs, and complaints, ensuring timely and compliant closure. Review and approve quality documentation such as SOPs, work instructions, protocols, and reports. Partner cross‑functionally to assess and mitigate quality and compliance risks related to manufacturing, suppliers, and product changes. Drive continuous improvement initiatives to enhance quality system effectiveness and operational performance. Coach, develop, and evaluate team members to build technical capability and leadership readiness. Qualifications Education Required: Bachelor’s degree in Engineering, Life Sciences, Quality, or a related technical discipline. Preferred: Advanced degree (MS or equivalent) in a related field. Experience and Skills Required: 4–6 years of experience in Quality, Compliance, or Regulatory roles within a regulated industry (medical device preferred). Prior experience leading or supervising employees or project teams. Strong working knowledge of quality management systems and regulatory requirements. Experience with audits, inspections, and quality investigations (CAPA, deviations, nonconformances). Preferred: Experience supporting manufacturing operations in a medical device environment. Familiarity with risk management tools and continuous improvement methodologies (e.g., Lean, Six Sigma). Experience interacting directly with regulatory agencies or notified bodies. Strong written and verbal communication skills with the ability to influence cross‑functional partners. Other Language: English (required). Travel: Up to 10% (domestic), as needed. Certifications (Preferred): ASQ certifications (CQE, CQA), Lean or Six Sigma certification. For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource. #LI-Hybrid #DepuySynthesCareers Required Skills: Preferred Skills: Communication, Continuous Improvement, Customer Centricity, Customer Engagement, Customer Relationship Management (CRM), Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Execution Focus, Problem Solving, Process Optimization, Quality Services, Service Excellence, Standard Operating Procedure (SOP), Technical Support The anticipated base pay range for this position is : $94,000.00 - $151,800.00 Additional Description for Pay Transparency: the role is not eligible for the long term incentive program At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at Do Not Sell or Share My Personal Information Limit the Use of My Personal Information