Fitness Sales Manager

Job Description

Job Description

We have a fantastic opportunity for the fitness enthusiast wanting to start their career in the gym industry. We're offering a comprehensive benefits and compensation package for the right person!

*Must be CPT certified with nationally accredited institution or hold a degree within the field.
*Spanish speaking applicants strongly encouraged to apply!

Your role will be to oversee and develop membership and personal training growth with facility tours, new member sign-ups, personal training consultations, client training and overseeing sales operations with the staff. You will use sales tools such as phone calls, texts, and in person engagement to drive interest from new and current guests and work as a trainer to fill availability gaps. You should provide an outstanding experience for guests, members, and clients not limited to great customer service and sales, effective exercise and nutritional guidance, and motivational coaching. 

You must be comfortable with sales, conducting phone calls and texts, and comfortable talking with prospects and guests.

Responsibilities:

Daily: 

• Utilize CRM to conduct all necessary phone calls and texts to drive membership tour and assessment appointment shows
• Review the personal training calendar and manage scheduling
• Conduct assessments and train clients as needed
• Assist the front desk as necessary with their operational needs
• Conduct tours, book assessments and monitor and assist front desk with sales
• Communicate to the PT department on company objectives and operations

Weekly:

• Assist in ensuring CRM is being utilized correctly with notes and assignments 
• Track leads and consistently communicate with them 
• Schedule appointments with front desk staff to focus on sales training
• Schedule appointments with PTs to focus on areas for improvement
• Reach out to PT clients for quality control and retention
• Report to leaders on results, present next week’s strategy, and receive objectives
• Assist marketing with content and social media management to drive new prospects

General:

• Oversee PT communication delegating needs as necessary such as ensuring clients are being serviced with time off, refunds, complaints and ensure promotions are known across the team.
• Ensure PTs are following company policy and direct corrective actions with assistance from leadership
• Assist in recruiting and training processes for new personal trainers
• Collaborate with marketing to identify sales opportunities with promotions, in club events, social media or other avenues.

Targets:

• New memberships leads are reached out to within 24 hrs
• 100% of appointments are confirmed (membership & PT) 
• 50% show rate on PT appointments
• 70% close rate on tours, 30% on personal training sales

Benefits:

• Base Salary
• Monthly Commissions
• Health Insurance
• Free Gym Membership and 1 Free Guest Membership
• Paid Time Off

Expected Schedule:
Monday-Thursday 12pm-9pm, Friday 11am-3pm