Technical Training & Sales Specialist, North America Bose Luxury (McIntosh & Sonus faber)
Bose
Technical Training & Sales Specialist
The Technical Training & Sales Specialist supports technical excellence and partner enablement for Bose Luxury across North America, while playing a key role in operating and elevating the House of Sound experience in New York City.
This role combines regional technical training and system support with hands-on responsibility for maintaining, calibrating, and optimizing House of Sound systems for demonstrations, client experiences, and events.
The position operates with an approximate 50/50 split between House of Sound responsibilities and broader North America regional support.
Acting as both a technical authority and client-facing specialist, the role engages directly with high-net-worth clients, architects, designers, and consultants to support system design, product selection, and project execution. The position plays a critical role in influencing successful sales outcomes while ensuring that all experiences and installations reflect the highest standards of performance and brand excellence.
Roles & Responsibilities
Technical Training & Partner Enablement (North America)
- Design and deliver training across product architecture, system design, installation, and calibration
- Execute training via workshops, certifications, and onboarding programs
- Support capability building across dealers, distributors, and integrators.
Pre-Sales Technical Support & Client Advisory
- Support system design, product selection, and technical planning
- Engage directly with luxury clients, architects, and consultants
- Translate technical solutions into client-relevant benefits
House of Sound Operations & Experience Support (NYC)
- Maintain, configure, and optimize all House of Sound systems to ensure flawless readiness
- Support and execute technical aspects of client demonstrations and listening sessions
- Partner with Experience Manager to deliver best-in-class demonstrations
- Support technical setup and performance for events, activations, and VIP experiences
System Commissioning, Calibration & Performance Optimization
- Lead system setup, calibration, and optimization
- Support flagship installations and demonstration spaces across North America
- Support pop-ups, events, and temporary brand activations
Post-Sales Technical Support
- Troubleshoot and resolve technical issues
- Support system optimization and upgrades
- Maintain documentation and best practices
Cross-Functional Collaboration
- Partner with Sales, Marketing, and Experience teams
- Support dealer success and project conversion
- Provide field insights for continuous improvement
Experience & Skills
- Strong expertise in high-end audio or AV systems
- Experience with system design, installation, and calibration
- Ability to deliver technical training programs
- Strong troubleshooting and communication skills
- Ability to engage confidently with luxury clients and design professionals
- Experience in luxury or custom installation environments preferred
Key Personal Attributes
- Passion for technical excellence and performance
- Attention to detail and commitment to quality standards
- Strong communication and presentation skills
- Ability to balance hands-on technical work with client-facing responsibilities
- Collaborative mindset across teams
KPIs & Success Metrics
- Partner Enablement: training and certification impact
- Sales Influence: contribution to project wins
- Installation Quality: system performance consistency
- House of Sound Excellence: readiness, performance, and quality of demonstrations and events
- Technical Support: resolution time and partner satisfaction
Vacancy posted 1 day ago
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