Automotive Tech Support Specialist

Automotive Tech Support Specialist

Keeping customers happy is a critical part of any strategy for business growth. Central to that effort are our new management team and our frontline T1 - Parts and Technical Support Specialists who have the essential skills to actively and empathetically listen to customers when they relay issues and develop creative solutions to assist them and answer their questions.

Key duties and responsibilities:

• Be comfortable communicating over the phone, through email, chat, video, and in person.
• Communicate with customers and help explain how to perform recommended steps to solve their problems or answer their questions.
• Be an effective multi-tasker using a combination of communication methods at the same time.
• Answer incoming calls, e-mails, and chats in a fast and efficient manner in support of customers and sales teams.
• Complete and maintain a set number of average service tickets completed per day.
• Monitor customer situational requests and resolutions using the ticketing system and be aware of escalated issues.
• Requires exceptional data entry skills with abilities to process large amounts of information accurately and in a timely manner.
• Enter orders into the company ERP system.
• Enter detailed information into the company CRM system.

Requirements and technical competencies:

• 2+ years' experience in Customer Service, Order Processing, or related field
• Strong PC skills including MS Office (Word, Excel, Outlook) and web-based and Windows-based software and databases, and general internet use.
• Must be able to accurately type between 45 and 60 WPM.
• Must be proficient in English written and communication skills.
• Strong working knowledge of ERP systems.
• Strong working knowledge of customer service ticketing systems.
• Strong working knowledge or CRM systems.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.