Field Service Technician

The Field Service Technician is a customer‑oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer’s site, while also actively seeking opportunities to offer the right products to the customer. You’ll have access to a company vehicle and training to make you effective. You need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents. If you enjoy bringing solutions to the customer and don’t mind getting your hands a little dirty, this might be for you! Stryten Energy offers a strong benefit package that includes the following: Competitive based salary Medical, prescription, dental and vision plans Short-term, long-term disability and employee life 401(k) plan with Company Match Paid Time Off Paid Holidays Responsibilities Ensure work orders are filled out properly and in a timely manner. Convey all information to the proper contact at the customer’s location to ensure customer satisfaction. Ensure a clean and safe work area. Keep the service vehicle in good working order, stocked correctly, and maintained to manufacturer’s specifications. Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy. Operate company vehicles safely and courteously in all traffic. Communicate with Management/Sales on any customer issues. Actively promote point‑of‑sale items and allied products and services. Use company funds and assets properly in the execution of the job. Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards. Ability to operate forklift, crane and reach truck on a regular basis. Perform service calls at customer locations to repair batteries, chargers and battery handling equipment in a timely manner to meet customer expectations. Demonstrate proficiency in the troubleshooting and repair of competitor’s equipment. Pursue new accounts, qualify whether services are warranty or billable. Recommend and implement improvements in the work process. Interface with multiple levels of customers, dealers and management to provide assistance and recommend application improvements. Additional responsibilities as needed to support the team and company goals. Education, Experience, Certifications High school diploma or equivalent and one (1) to two (2) years of battery industry or related experience. Forklift training certification or ability to obtain. Competencies, Skills, Knowledge Usage of standard shop tools; good understanding of basic electricity/electronics. Ability to read, analyze and interpret common technical manuals. Excellent communication and customer satisfaction skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to train new personnel and provide technical assistance where needed. Ability to calculate prices accurately when quoting estimates or completing the work order for billing purposes. Ability to define problems and draw valid conclusions about work that needs to be performed. Critical thinking and troubleshooting skills; ability to work with minimal supervision. Ability to manage multiple projects and plan special projects. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands Regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl. Ability to regularly lift a minimum of 30 lbs daily and 31 to 150 lbs with assistance of equipment daily to weekly. Regular use of safety glasses. Vision requirements: close vision. Work Environment Exposure to moving mechanical parts and fumes or airborne particles. Exposure to high, precarious places, toxic or caustic chemicals and risk of electrical shock. Noise level minimal to loud. Surroundings may be clean to dirty; environment could be loud and noisy. Appropriate PPE as required by Stryten and customer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Individuals must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. #J-18808-Ljbffr Stryten Energy