Senior Business Systems Analyst with FTP (File Transfer Protocol)

Senior Business Systems Analyst

The Senior Business Systems Analyst plays a critical customer facing role focused on enabling successful transitions from Legacy MFT Platform to A New Modern MFT Platform, Optum's next generation enterprise configuration and file transfer platform. This role acts as a trusted advisor to customers and internal stakeholders by translating legacy configurations into A New Modern MFT Platform ready designs that achieve equivalent business outcomes. Role is focused on requirements, configuration, validation, and documentation rather than software development.

Required Qualifications:

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 8–10 years of experience in business systems analysis, platform implementations, customer onboarding, integrations, or configuration heavy environments
• Demonstrated experience supporting file transfer or integration platforms
• Proven ability to work directly with customers in complex, enterprise environments
• Experience supporting system migrations or large scale customer transitions (preferred)
• Strong organizational skills with the ability to manage multiple parallel efforts and drive work to completion
• Excellent written and verbal communication skills in customer facing contexts

Required AI Skills:

• All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities.
• Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
• Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
• Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.
• Experience or exposure to AI-driven data analytics to support insights, validation, and decision-making
• Understanding of system integrations and end-to-end workflows, including how managed file transfers interact with upstream and downstream applications
• Advanced requirements elicitation, analysis, and documentation
• Strong understanding of managed file transfer concepts (e.g., SFTP/FTPS, authentication, routing, scheduling, monitoring, retries, error handling)
• Ability to analyze legacy system configurations and translate them into future state designs
• Experience creating configuration mappings, intake templates, checklists, runbooks, and customer facing documentation
• Strong customer facing communication skills with the ability to explain technical concepts in non technical terms
• Analytical problem solving skills with attention to detail and data accuracy
• Ability to manage ambiguity and drive clarity across cross functional teams
• Collaborative approach with the ability to influence without direct authority
• SQL or scripting skills for validation or troubleshooting (preferred)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.