Information Technology_USA - USA_System Administrator

EUC Device Refresh & Field Services Engineer

The EUC Device Refresh & Field Services Engineer will be responsible for executing end-to-end lifecycle management of end-user computing devices (Windows & Mac) as part of a large-scale refresh program. The role ensures seamless deployment, migration, asset tracking, and user enablement across remote and in-office environments.

Key Responsibilities

• Device Deployment & Imaging
  • Perform imaging of new laptops using standardized enterprise images provided by the client.
  • Build and configure devices from the designated staging location (Port of Miami).
  • Ensure all devices are compliant with organizational security standards through Intune enrollment.
• Device Lifecycle Management
  • Coordinate distribution of new devices and collection of legacy devices.
  • Ensure successful execution of end-user device refresh lifecycle covering: asset assignment, device activation, decommissioning of old hardware.
  • Maintain accurate tracking of all devices through ServiceNow asset management.
• User Data Migration & Support
  • Guide users to back up data to OneDrive prior to transition.
  • Provide documentation and instructions to ensure smooth migration of files/settings.
  • Troubleshoot post-deployment issues, including application setup and device access.
  • Conduct follow-ups to ensure users are fully operational.
• Logistics & Coordination
  • Coordinate shipping of devices to remote users via FedEx and track deliveries.
  • Manage scheduling for delivery/returns: remote users via scheduling tools, onsite users via designated pickup locations.
  • Validate user eligibility through ServiceNow and Azure prior to deployment.
• Asset & Inventory Management
  • Update asset records at every lifecycle stage: shipment, delivery, assignment, return.
  • Maintain tracking numbers and audit trails in ServiceNow.
• Stakeholder & Governance Support
  • Work closely with project stakeholders (Engagement Manager, SMEs, client teams).
  • Follow defined governance and reporting structures.
  • Ensure adherence to agreed service windows and delivery timelines.

Work Environment & Coverage

• Locations: Miami-area sites including Port of Miami, Miramar, Weston, FIU, Tech Hub, and Biscayne.
• Service Window: Monday–Friday, 8:00 AM – 5:00 PM (EST).
• Support Model: Combination of onsite and remote user support.