Forward Deployed Engineer

Forward Deployed Engineer


About the Role
Join a dynamic team at the forefront of AI innovation as a Forward Deployed Engineer. In this full-time United States-based position, you'll embed directly with enterprise customers, transforming complex workflows into high-impact AI agents. This role is ideal for engineers passionate about hands-on delivery, problem-solving, and seeing their work drive real business value. You'll work at the intersection of engineering, AI, and customer success, taking AI solutions from concept to live production.


Responsibilities


- Collaborate closely with customers to deeply understand and map their real-world processes, including exceptions and edge cases.
- Deploy proprietary observation software to capture operational workflows and translate them into actionable agent specifications.
- Author, validate, and refine AI agent operating procedures, decision logic, and escalation paths using real-life scenarios before development.
- Build, integrate, and configure AI agents, ensuring seamless connections with enterprise systems and robust human-in-the-loop governance.
- Lead calibration, user acceptance testing, and shadow-mode validation, ensuring a smooth transition to production.
- Implement monitoring to measure and report the business impact delivered by the deployed agents.


Required Skills and Experience


- 7+ years in data, software, ML engineering, solutions engineering, or technical consulting roles.
- Advanced proficiency in Python, SQL, and at least one major cloud platform.
- Experience building with LLMs, AI agents, or delivering data/ML products into production environments or advanced prototypes.
- Exceptional communication skills and a passion for direct customer interaction.
- Strong pragmatic, outcome-driven approach focused on evidence-based decision-making.


Preferred Skills


- Background in process intelligence, process mining, RPA, or workflow automation.
- Experience in regulated industries such as financial services, insurance, or healthcare.
- Familiarity with agent frameworks, evaluation or observability tools, Kubernetes, VDI, or mainframe systems.


Benefits


- Work directly with leading enterprise clients and cutting-edge AI technology.
- Opportunity to drive visible, measurable impact in high-stakes environments.
- Growth pathways in AI engineering, customer delivery leadership, and solution architecture.
- Collaborative, fast-paced culture that values initiative and evidence-driven outcomes.
- Competitive compensation and comprehensive benefits package.


How to Apply
Ready to lead transformative AI deployments? Submit your resume and a cover letter highlighting your relevant experience and enthusiasm for forward-deployed engineering. Join us in building the future of AI-powered enterprise solutions.