SAP Sustainment Operations Lead - U.S. Citizenship Required

SAP Sustainment Operations Lead - U.S. Citizenship Required

Position Description
CGI Federal is seeking a Sustainment Operations Lead to oversee post‑deployment operations and long‑term support for the CIBS (Core Integrated Business Solutions) platform, the delivered solution for a large DHS program. This modernized, SAP‑based financial management system supports a large federal civilian agency.

The Sustainment Operations Lead ensures stable production operations, continuous improvement, regulatory compliance, and effective coordination across functional, technical, and program teams. This role maintains system reliability, supports end users, manages enhancements, and ensures operational readiness in a mission‑critical environment. Responsibilities include partnering with developers and test engineers on build, deployment, packaging, and release activities. The role is customer‑facing, facilitating change control meetings, documenting approvals, maintaining configuration management artifacts, and preparing reports.

This position is located in our Fairfax, VA office; however a hybrid working model is acceptable. You will be required to be in our Fairfax, VA office a minimum of two days per week.

Your future duties and responsibilities
• Develop and implement configuration management processes, including identification, control, audits, and release management.
• Lead day‑to‑day sustainment operations for the SAP financial solution, ensuring availability, security, performance, and data integrity. Manage incident, problem, and change workflows in alignment with agency governance and ITIL practices.
• Coordinate cross‑functional triage with SAP technical teams, functional SMEs, interface partners, BASIS administrators, and the cloud hosting provider (NS2).
• Build and manage a Program Service Desk, including staff oversight.
• Support program strategy development for sustainment services.
• Direct SAP releases, enhancement packages, security updates, and break/fix deployments.
• Maintain configuration baselines and ensure adherence to SAP transport procedures.
• Serve as the primary sustainment point of contact for agency leadership and stakeholders.
• Capture, prioritize, and refine enhancement requests.
• Ensure compliance with federal financial policies, accounting standards, A‑123 internal controls, FISCAM, and audit readiness requirements.
• Support annual audits by maintaining clear, traceable operational documentation.

Required qualifications to be successful in this role
• U.S. citizenship and successful completion of the CGI background check; ability to obtain and maintain a DHS EOD/Public Trust clearance.
• 12+ years of experience in development, configuration management, and/or production operations.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, Mathematics, Business, or a related field.
• Experience in Agile, DevSecOps, or continuous improvement sustainment models.
• SAP sustainment or operations experience, ideally in federal financial environments; strong knowledge of SAP support, transport and release management, and defect remediation.
• Experience with configuration and release management across multiple applications.
• Strong communication and stakeholder management skills.
• Experience coordinating across complex multi‑component environments.
• ITIL certification or equivalent.

Desired qualifications:
• Experience supporting SAP systems for federal agencies.
• Understanding of federal financial processes (general ledger, funds management, budget execution, procurement, grants, cost management).
• Knowledge of SAP S/4HANA or modernization from ECC to S/4HANA.
• Experience supporting hybrid cloud or FedRAMP environments.
• PMP certification.
• Familiarity with federal financial modernization initiatives (FSM).

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $143,500.00 $310,700.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on clients.njoyn.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.