Front Desk / Data Entry Specialist

Job Description

Job Description

Front Desk / Data Entry Specialist – Hanscom AFB, MA

Location: Hanscom Air Force Base, MA
Employment Type: W2 / Full-time
Rate: $27.43/hour

Position Overview:

We are seeking a professional Front Desk / Data Entry Specialist to provide administrative, customer service, scheduling, reception, and data management support at Hanscom Air Force Base. The selected candidate will serve as the first point of contact for visitors and customers, support Transition Assistance Program (TAP) operations, maintain accurate records, assist with scheduling, and provide administrative support to the Military and Family Readiness Center in accordance with established procedures and performance standards.

Why You'll Love Working Here:

• Competitive rate of $27.43/hour providing essential administrative and customer service support at a military installation.
• W2 employment position with a full-time, consistent schedule.
• Full-time, Monday through Friday, 40 hours per week (five 8-hour shifts), performed on-site during Military and Family Readiness Center operating hours.
• Valuable experience in a collaborative, supportive environment supporting military service members, veterans, and their families.
• Mission-driven work improving outcomes for service members, veterans, and families through professional administrative and customer service support.

Qualifications:

• Minimum one (1) year of customer service experience.
• Minimum one (1) year of administrative, clerical, receptionist, or office support experience preferred.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong verbal and written communication skills.
• Ability to work independently and professionally in a customer-facing environment.
• Ability to organize, prioritize, and manage multiple tasks.
• Ability to maintain confidentiality and handle sensitive information.
• Ability to obtain installation access and satisfy applicable security requirements.
• High School Diploma or equivalent preferred.
• Preferred: previous front desk or receptionist experience; experience supporting military, government, veterans, workforce, or community-service programs; experience with scheduling systems and database management; high-volume data entry experience; familiarity with military support programs, employment services, or customer-support operations.

Key Responsibilities:

• Receive and route incoming telephone calls.
• Greet visitors, customers, service members, veterans, and family members entering the Military and Family Readiness Center.
• Provide professional customer service and respond to routine inquiries.
• Schedule customers for workshops, classes, appointments, and TAP services.
• Maintain accurate customer records and program documentation.
• Perform data entry within AFFIRST and other government systems.
• Update and maintain electronic and physical records.
• Support Transition Assistance Program (TAP) scheduling and documentation requirements.
• Assist government personnel with administrative and clerical support functions.
• Generate and maintain monthly activity and utilization reports.
• Ensure data accuracy and completeness in all assigned systems.
• Monitor client sign-in processes and records management activities.
• Maintain confidentiality of customer and government information.
• Support office operations, filing, correspondence, and document management activities.
• Coordinate with government personnel regarding scheduling, customer needs, and reporting requirements.
• Comply with all security, installation access, and information assurance requirements.