Medical Front Office Specialist

Job Description

Job Description

At Alamo Heights Dermatology, we believe that a doctor and patient become a team for treating an individual’s dermatology needs in San Antonio.

Benefits
Paid Training
Paid Time Off (PTO)
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401 (k)
Employee Discount
Free Parking

Operational Hours
Monday – Friday
One Clinic – no traveling

Rate $15.50 - $17.00 /hr. based on experience Responsibilities Role and Resp onsibilities

• Provide excellent customer service to patients
• Assist with Check-in/Check-out processes to ensure accuracy and efficiency.
• Verify insurance to confirm eligibility and coverage prior to appointments.
• Request and obtain authorizations for HMO insurances 
• Verify PDT and patch testing benefits 
• Call to obtain pre-authorization for surgeries and procedures
• Understand and explain to patient what their financial responsibilities 
• Communication between physicians, medical assistants and staff regarding insurance matters, authorizations, etc.
• Communicate with our billing department regarding patient accounts and insurance matters
• Check voicemail box and return patient calls, create message in EMR and assign to appropriate staff when needed in a timely manner
• Schedule, reschedule or cancel patient appointments for providers accordingly if needed
• Update patient demographic data entry into the EMR system
• Answer and manage incoming phone calls, addressing patient inquiries and routing calls appropriately
• Ensure 100% collection on cosmetic services, adding cosmetic packages to Billing Alert.
• Confirm that all online credit card payments post in EClinicalWorks to reconcile with Transafe
• End of day reconciliation reports scanning all required documents and submit to APM or Practice Administrator by end of day.
• Additional responsibilities may be assigned

Required Skills Qualifications and Education Requirements High school or equivalent
Medical front office experience (2 years preferred)
Knowledge of CPT codes and medical terminology (preferred)
Phone communication skills
Typing skills
Bilingual (English/Spanish) a plus
Preferred Skills EMR experience
Excellent phone customer service
Refined verbal communication skills
Basic computer skills
Typing
Medical terminology (Dermatology preferred)
Insurance knowledge