Behavioral Case Manager

Job Description

Job Description

Behavioral Health Case Manager:

Organization: Matai Behavior Health
Location: Phoenix, Az
Employment Type: Full-time/Part-time
Reports To: Program Manager/Clinical Supervisor

Position Summary:

The Behavioral Health Case Manager helps individuals with mental health and/or substance use needs access services, build stability, and work toward recovery goals. This role assesses client needs, develops individualized service plans, coordinates care, and connects clients with community resources using a person-centered, trauma-informed approach.

Key Responsibilities:

• Assess clients’ strengths, needs, barriers, and available supports.
• Develop and update individualized service plans with clients and their care teams.
• Coordinate mental health, substance use, medical, housing, employment, transportation, and benefit services.
• Help clients schedule appointments, complete applications, and navigate service systems.
• Monitor progress, follow up on referrals, and adjust service plans as needs change.
• Support clients in building coping, self-advocacy, and daily living skills within the role’s scope.
• Recognize safety concerns and follow agency procedures for crisis response and escalation.
• Collaborate with providers, community agencies, and authorized family members or support persons.
• Maintain timely, accurate documentation of assessments, service plans, contacts, referrals, and outcomes.
• Protect client confidentiality and follow applicable privacy requirements and agency policies.
• Participate in supervision, team meetings, training, and quality improvement activities.

Required Qualifications

• Bachelor’s degree in social work, psychology, counseling, human services, or a related field, or an equivalent combination of education and relevant experience accepted by the organization.
• Experience working with individuals experiencing mental health conditions, substance use disorders, or complex social needs.
• Strong communication, organization, problem-solving, and documentation skills.
• Ability to work respectfully with people from diverse backgrounds.
• Ability to manage a caseload, prioritize needs, and collaborate with a multidisciplinary team.
• Any credential, background clearance, or other qualification required for the program and location.

Preferred Qualifications

• Experience in behavioral health case management or community-based services.
• Knowledge of local resources, public benefits, and referral processes.
• Experience with electronic health records.
• Training in trauma-informed care, motivational interviewing, crisis intervention, or recovery-oriented services.
• Bilingual skills relevant to the population served.

Work Environment:

Services may be provided in an office, community setting, clients’ homes, or through telehealth, depending on program needs. Local travel and occasional evening or weekend hours may be required. If driving is an essential function, candidates must meet the organization’s driver eligibility requirements.

Compensation and Benefits:

Pay Range: 20hr- 90 day probation period

Matai Behavior Health is an equal opportunity employer and provides reasonable accommodations throughout the hiring process and employment.