Customer Service Representative - State Farm Agent Team Member

Job DescriptionJob DescriptionBenefits: License reimbursement401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & development ABOUT OUR AGENCY: I opened my agency in 2008 after building a 35-year career with State Farm, beginning in 1990. Today, our team includes eight talented team members who help us maintain a strong reputation for customer service and community commitment. I attended MSU, and I’m married with two kids; when I’m not in the office, I love to travel and explore new places with my family. We offer PTO, bonuses, a 401k, health benefits, license reimbursement, and a healthy work–life balance to support our team both personally and professionally. Our office operates with a casual, work-hard-play-hard atmosphere and a family-oriented feel where we look out for one another and celebrate our wins. We’re looking for team members who are go-getters, self-starters, coachable, motivated, and excited to thrive in a collaborative environment. If you’re looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jennifer Blumer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information.Assist customers with policy changes and updates.Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.QUALIFICATIONS: Communication and interpersonal skills.Detail-oriented and able to multitask.Previous customer service experience preferred.