Medical Customer Service Representative

Job Overview Are you ready to play a key role in a prestigious healthcare organization where your hard work and dedication can lead to incredible growth and advancement? We’re looking for a Call Center Specialist to join our dynamic team. If you’re passionate about healthcare, customer service, and making a real difference in people’s lives, this is the job for you! As the first point of contact for our patients, you’ll be at the heart of our operations, delivering exceptional customer service, answering inquiries, and assisting with appointments, referrals, and more. Position Details Schedule: Full-time, first shift (8:30 AM - 5:00 PM) – with potential for overtime! Location: On-site only (no remote or hybrid options) What You'll Do Deliver exceptional customer service by helping patients with their needs efficiently, empathetically, and professionally. Provide clear and effective communication over the phone, managing high call volumes with ease and courtesy. Handle data entry with accuracy to maintain updated patient records. What We're Looking For Experience with medical terminology – a background in a medical office is a plus! Proven success in customer service , with strong communication and interpersonal skills. Familiarity with data entry and computer systems; experience with call center software is a plus. Ability to assess patient needs, think critically, and provide the right solutions. This is more than just a job – it’s your opportunity to join a respected healthcare team , advance in your career, and make an impact on the lives of those we serve. If you’re ready for a fulfilling role with room for growth, we want to hear from you! Benefits 401(k) 401(k) matching Flexible schedule Paid time off Job Type Full-time Ability to Commute Fairhaven, MA 02719 (Preferred) Ability to Relocate Fairhaven, MA 02719: Relocate before starting work (Preferred) Work Location In person #J-18808-Ljbffr Partnershipemployment