Dental Office Manager

Job Description

Job Description

Welcome to Soft Touch Endodontics

At Soft Touch Endodontics, exceptional patient care begins with an exceptional team. For more than 15 years, our privately owned, single-provider endodontic practice has been known for compassionate care, honesty, and outstanding clinical outcomes. Our state-of-the-art office provides a warm, comfortable, and welcoming environment for patients and team members alike.

We are seeking a skilled, organized, and patient-focused Dental Office Manager who is passionate about delivering high-quality service and creating a positive patient experience in a fast-paced specialty practice.

Position Summary

The Dental Office Manager oversees the daily administrative and business operations of a practice serving approximately 15–20 patients per day. This role ensures efficient patient flow, accurate billing and insurance processing, effective staff coordination, and compliance with applicable healthcare regulations.

Key Responsibilities

• Manage daily office operations, including patient scheduling, appointment flow, and front-desk procedures.
• Supervise, train, and support front-office team members; create staff schedules and assist with performance management.
• Verify insurance coverage; manage patient billing, claims submission, accounts receivable, payment collection, and financial records.
• Present treatment plans and financial information to patients clearly, compassionately, and professionally.
• Address patient questions and concerns while maintaining a welcoming, service-focused environment.
• Ensure compliance with HIPAA, OSHA, and applicable state healthcare regulations.
• Maintain accurate office records, monitor and order clinical and administrative supplies.
• Track office expenses, assist with budget management, and identify opportunities to improve workflow, productivity, and patient service.

Qualifications

• Experience in dental administration, front-office operations, or medical office management.
• Knowledge of dental insurance verification, billing, claims processing, and payment procedures.
• Familiarity with dental practice-management software, such as Dentrix, Eaglesoft, or Open Dental.
• Strong communication, organization, leadership, and customer-service skills.
• Proficiency with Microsoft Office and electronic recordkeeping systems.
• Ability to manage confidential information with discretion, professionalism, and sound judgment.
• A minimum of 5 yrs. Experience
• Competitive Salary based on years of experience.
• Bilingual preferred, but not required.
• Currently interviewing for an immediate position; Interviews are held on Fridays.
• The office is relocating to 5400 Laurel Springs Parkway, Suwanee, GA 30024.