HVAC - Home Service - Customer Service - Office Manager

Benefits:

• 401(k) matching


• Competitive salary


• Dental insurance


• Health insurance


• Paid time off

Benefits/Perks

• Competitive Compensation


• Paid Time Off


• Career Growth Opportunities

Job Summary

We are seeking an experienced Call Center Manager with home service experience to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity. This is NOT a remote position and candidate must live with cummuting distance to Alpharetta.

Responsibilities 

• Train, and manage call center employees capable of providing excellent customer service


• Oversee call center operations, making improvements to telephone skills and other procedures


• Create goals and objectives for the call center and document performance using key performance indicators


• Develop and implement policies and procedures that maximize productivity


• Prepare and present reports on call center statistics to upper management


• Must be goal driven and motiviated to constantly improve the call center

Qualifications

• High school diploma/GED is required, college experience is preferred


• Previous experience as a call center manager or in a similar managerial position


• Service Titan or equivalent CRM experience preferred


• Strong grasp of customer service metrics and key performance indicators in a call center setting 


• Knowledge of budgeting, reporting, and basic financial analysis concepts


• Highly skilled in Microsoft Office. 


• Excellent verbal, written, and interpersonal communication skills

The HVAC Pros at Gagne, Keeping Your House Comfortable for Years To Come!

Choosing the right HVAC contractors is a critical decision for every homeowner. The right contractor will provide exceptional HVAC solutions, keep your heating and cooling systems running smoothly, increase your energy efficiency, and ensure the safety of your family. That’s where we shine.

Gagne Heating & Air Conditioning is a professional HVAC company serving the residents in and around the Alpharetta, GA, area all year long. With decades of industry experience, we specialize in services for residential homes, businesses, multi-family housing, and new construction, and we offer a range of high-quality, energy-saving products.