Operations Manager

Operations Manager

The Manager, Operations is responsible for leading and managing day-to-day operations of a facility or multiple operational units, including material processing, transportation, and field services. This role oversees personnel, equipment, and processes to ensure safe, compliant, efficient, and cost-effective operations while delivering high levels of customer satisfaction. The position drives operational excellence through continuous improvement initiatives, financial oversight, and strong leadership across diverse teams.

Essential Duties and Responsibilities:

• Manage and provide leadership for all supervisors and direct reporting employees.
• Manage and attend all Health and Safety meetings and train employees on any safety issues.
• Oversee the daily collections for accuracy and profitability and direct dispatch if necessary.
• Prepare the daily schedule of operations on a weekly, monthly, and yearly basis.
• Manage customer complaints and concerns.
• Develop budgets for upcoming year and review monthly to ensure company is on track for yearly goals.
• Manage any HR concerns with staff on hiring, discipline, vacations, and WSIB.
• Establishes and communicates performance standards and objectives; conducts performance appraisals.
• Monitors operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources. Develop new company policies and provide training as needed.
• Monitors and ensures that employees are performing their functions safely and productively. Makes recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
• Oversee that all employees are adhering to company policies and procedures.
• Oversee building and grounds maintenance for Operations.
• Monitors department work productivity, reports on trends, recommends, and implements changes to continually improve work productivity.
• Ensures that entire plant is within regulatory compliance, including transfer stations, trucking domiciles, office, and support facilities within the plant operation. Reviews all applicable regulatory paperwork.
• Ensures continual improvement of productivity standards and worker safety performance in all phases of the operation.
• Pro-actively interfaces with area peers to achieve business goals.
• Initiates actions to assure timely resolution of identified hazards or unsafe conditions or practices. Trains production and maintenance employees, when necessary.
• Ensures adequate level of supplies and equipment and purchases supplies and equipment, when needed.
• Performs other related duties as required or requested.

Qualifications:

• Bachelor's Degree or the equivalent in related work experience
• 3 years of previous management experience in a structured environment, overseeing multi-location teams.
• CDL-Class B
• CDL-Class A

Physical Requirements:

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. This role is designated as safety sensitive and will require the successful candidate to strictly comply with all safety rules and protocols. As part of the ongoing employment requirements, the successful candidate may be subject to drug and alcohol testing—including pre-employment screening, post-incident evaluations, reasonable suspicion checks, and random testing—in accordance with government regulations and company policies.

Benefits:

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.