Front Office Manager
$65kFull-time
Location: Knoxville, TN
Salary: 60-65k
Benefits: H/D/PTO
*ideally local is preferred
Front Desk Manager serves as a primary contact for questions and/or more complex projects or concerns pertaining to Front Desk Services, both for guests and Associates. This role will assist with training in new Front Desk Agents and will also serve in a Front Desk Agent capacity themselves, responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
QUALIFICATIONS:
Salary: 60-65k
Benefits: H/D/PTO
*ideally local is preferred
Front Desk Manager serves as a primary contact for questions and/or more complex projects or concerns pertaining to Front Desk Services, both for guests and Associates. This role will assist with training in new Front Desk Agents and will also serve in a Front Desk Agent capacity themselves, responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
QUALIFICATIONS:
- High School diploma or equivalent required with College course work in related field preferred
- Experience in a hotel or a related field preferred, especially a role with leadership experience
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
- Approach all encounters with guests and associates in a friendly, service oriented manner
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Conducts thorough orientation for other Front Desk Agents
- Attentively assists with higher-level concerns and/or questions from guests or Associates
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met
- Handle requests for information, mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities and hours of operation
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Vacancy posted 27 days ago
Similar jobs that could be interesting for youBased on the Front Office Manager in Tennessee vacancy
- ...insurance, FREE telehealth, and DAILY PAY through our partner ZayZoon!! Primary Responsibilities Manage and monitor activities of all employees in the Front Office department making sure the team adheres to standards of excellence. Schedule guest service team members...SuggestedDaily paidTemporary workLocal area
TownePlace Suites Morristown
Alcoa, TN1 day ago - ...Front Office Manager Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk operations, ensuring top-notch customer service and efficient daily operations. As...Suggested
Davidson Hospitality Group
Memphis, TN1 day ago - ...be part of a respected hotel that plays a key role in the vibrant hospitality scene of Memphis. Overview Join our team as a Front Office Manager and make a difference in our guests' experiences! We are seeking a driven and enthusiastic individual to lead our front desk...SuggestedWork at officeFlexible hours
Marriott
Memphis, TN1 day ago - ...Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our...SuggestedDaily paidFull timeImmediate startFlexible hoursNight shiftWeekend work
RadNet
Nashville, TN4 days ago - ...guest care and operational finesse. Your Role Mastermind the Front Office operations, ensuring seamless efficiency and exceptional guest... ...champion the evolution of each team member. Step into the role of Manager on Duty, ready to uphold excellence when the call of duty...SuggestedTemporary workWork at office
Hampton by Hilton
Nashville, TN3 days ago - ...Schulte Hospitality Group is seeking a Front Office Manager to oversee our hotel operations in Nashville, TN. This leadership position requires at least three years of experience in a similar role, and a commitment to providing exceptional guest services. You will enhance...
RadNet
Nashville, TN4 days ago $65k
...Assistant Front Office Manager Division: The Union Station Nashville Yards, Autograph Collection Description: The Assistant Front Office Manager plays a key leadership role in ensuring the delivery of exceptional guest service and operational excellence across the front...Daily paidFull timePart timeShift workNight shiftHM Alpha Hotels & Resorts
Nashville, TN1 day ago$54k
...for overseeing the daily operations of the front desk; ensuring excellent guest service,... ...smooth check‑in/out processes, and efficient management of reservations and guest inquiries. This... ...hotel policies, and optimizing front office operations to enhance overall guest satisfaction...Work at officeFlexible hoursPyramid Global Hospitality
Nashville, TN1 day ago- ...treated with maximum courtesy and are served expeditiously by Front Office staff (proper posting of staff, grooming standards, MOS... ...meetings and respond to alerts in Opera according to direction of management. Communicate all hotel, guest and group information to associates...Local areaShift workNight shift
Omni Hotels
Nashville, TN3 days ago - ...RESPONSIBILITIES: Under the general direction of the Front Office Manager: Assist the Front Office Manager with assigning tasks and department shift coverage as needed. Field complaints and address guest concerns Answer phone inquiries, direct calls and provide information...Full timeWork at officeLocal areaShift workNight shiftWeekend work
The Guest House
Memphis, TN1 day ago - ...stellar service, and respect for nature are so important to us. The front office = the heart of every single one of our hotels. It’s the team... .... We’re currently seeking an impossibly charismatic Night Manager. Our dream candidate intimately understands the dynamics of this...Live inNight shift
$85k
Front Office Senior Manager Onsite in Nashville, TN Salary up to $85,000 base + bonus We are working closely with a great client to identify a Front Office Senior Manager to lead guest-facing operations and elevate the overall arrival and departure experience. This leadership...Flexible hours- ...Description When you work at The Heritage at Irene Woods, you have a front-row seat to the amazing life stories of the wisest people on... ...Irene Woods is recruiting for a hospitality focused Dining Room Manager to join our team! This position provides full-scope, hands-on...
Life Care
Memphis, TN3 days ago - ...events and holidays will be required. Previous service leadership experience is desired. Basic Microsoft Office skills required (Excel and Outlook). ServSafe® Manager food safety certification or obtain within 90 days of hire. Food Handlers permit as required by local...Full timeTemporary workWork at officeLocal areaMonday to Friday
Resort Lifestyle Communities
Chattanooga, TN1 day ago $80k
...America’s exclusive provider of specialized valet parking and front door services exclusively for hotels and resorts nationwide. Our... ...without the distractions from other verticals. Hotel Valet Parking Management and Bell Services is our only niche and provided our undivided...Work experience placementSeasonal workImmediate startAfternoon shiftEVOLUTION PARKING & GUEST SERVICES
Nashville, TN1 day ago$65k - $70k
...Guest Services Manager Join a respected hospitality group in Gatlinburg managing over 150 vacation rental properties across Sevier... ...work Proficiency with reservation systems and Microsoft Office Strong communication, problem-solving, and conflict management...Full timeWork at officeShift workWeekend workGoodwin Recruiting
Gatlinburg, TN4 days ago$55k - $60k
...Job Summary The Guest Services Manager is responsible for leading the Guest Services team and ensuring an exceptional experience for every guest of Stony Brook Cabins. This position oversees the daily operations of the Guest Services department, provides leadership and...Full timeLocal areaGoebel Fixture Company
Gatlinburg, TN4 days ago- ...class hospitality brand. Join us and discover all that we have to offer. Job Summary The Guest Services Manager is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest relations, guest services, and concierges; including...Local areaImmediate startFlexible hoursShift workWeekend work
Northwood Hospitality
Nashville, TN1 day ago $18 - $19 per hour
...be able to communicate effectively with members and patients. Manage the flow of patients through the clinic in an organized manner... ...criticism in a positive manner and using it as a learning tool. Office management or marketing experience a plus! Able to stand and/...Work at office- The Union Station Nashville Yards, Autograph Collection is looking for an Assistant Front Office Manager to enhance guest experience and operational excellence. This leadership role involves overseeing front office operations, managing scheduling, and ensuring compliance...
$16.5 per hour
...Front Desk Supervisor Pet Paradise is looking for "pet people" with leadership and strong customer service experience to fill our... ...'ll receive hands-on leadership training for the next steps in management with Supervisor and Assistant Manager opportunities companywide...Full timePart timeNight shift- ...Songteller Hotel in Nashville seeks a Listening Room Restaurant Manager to lead operations, ensuring high-quality food service and enriching guest experiences. Ideal candidates should have 3+ years in food & beverage management, with a passion for storytelling through...
SongTeller Hotel
Nashville, TN14 hours ago - ...Front Desk Supervisor White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants... .... Oversee the department in the absence of the Department Manager. Perform hourly tasks and operate equipment as needed, while...Hourly payShift work
- ...Noelle Front Desk Manager Noelle serves as a gathering place for some of the city's most interesting voices and makers as it continues to contribute to the spirit that makes it so unique. This individual has a natural ability to brighten a room and create a warm and...Shift workNight shiftWeekend workAfternoon shift
$18 per hour
...Front Desk Supervisor Job Summary: The Guest Service Rep ensures that all guests receive... ...work the morning shifts when the General Manager is not working the desk. Hours of Front... ..., and Abilities: Knowledge of Microsoft Office products. Knowledge of hospitality guest...Work at officeImmediate startMonday to FridayShift workWeekend workDay shiftAfternoon shift- Discovery Nashville Management LLC is hiring a Comfort Station Supervisor for Troubadour Golf & Field Club near Nashville, TN. This full-time role involves overseeing daily operations, managing staff, and ensuring exceptional service for members and guests. Ideal candidates...Full time
- ...Front Office Supervisor Front Office is the face of the team, you ensure that all our guests are greeted by a well-trained, highly motivated... ..., ensuring all revenue is posted accurately Skillfully managing team members in the Front Office & PBX teams by creating an...Local areaImmediate startFlexible hoursShift workWeekend work
- ...Mentorship, cross-training, development plans, management training, and more-over 200 internal... ...management team with supervising the front desk / guest service positions of the hotel... ...to handle money, make change and utilize office machines in normal day-to-day activities....Live inWork at officeImmediate startFlexible hoursNight shift
- ...millions of travelers worldwide. Summary The Guest Services Assistant Manager is responsible for creating a positive team environment for... ...and owners at the resort during scheduled shift. Directing front and back of house operations, maintain room inventory at the highest...Temporary workSeasonal workWorldwideFlexible hoursShift work
Travel + Leisure
Nashville, TN4 days ago - A premier hotel and resort in Tennessee is seeking a Southall Experience Assistant Manager to oversee daily operations of the Reservations Department. The ideal candidate will have at least 2 years of experience in a luxury hotel environment and a strong knowledge of hotel...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Office Manager. Be the first to apply!
