Front Office Manager
$65kFull-time
Location: Knoxville, TN
Salary: 60-65k
Benefits: H/D/PTO
*ideally local is preferred
Front Desk Manager serves as a primary contact for questions and/or more complex projects or concerns pertaining to Front Desk Services, both for guests and Associates. This role will assist with training in new Front Desk Agents and will also serve in a Front Desk Agent capacity themselves, responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
QUALIFICATIONS:
Salary: 60-65k
Benefits: H/D/PTO
*ideally local is preferred
Front Desk Manager serves as a primary contact for questions and/or more complex projects or concerns pertaining to Front Desk Services, both for guests and Associates. This role will assist with training in new Front Desk Agents and will also serve in a Front Desk Agent capacity themselves, responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
QUALIFICATIONS:
- High School diploma or equivalent required with College course work in related field preferred
- Experience in a hotel or a related field preferred, especially a role with leadership experience
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
- Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests
- Must be able to work with and understand financial information and data, and basic arithmetic functions
- Must maintain composure and objectivity while under pressure
- Approach all encounters with guests and associates in a friendly, service oriented manner
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
- Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Conducts thorough orientation for other Front Desk Agents
- Attentively assists with higher-level concerns and/or questions from guests or Associates
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards
- Maintain proper operation of the telephone switchboard and ensure that all Aimbridge Hospitality performance standards are met
- Handle requests for information, mail and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities and hours of operation
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Vacancy posted 27 days ago
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