Assistant Front Office Manager

Position Summary What you will have an opportunity to do: Responsible for overseeing the daily operations of the front desk; ensuring excellent guest service, smooth check‑in/out processes, and efficient management of reservations and guest inquiries. This role includes supervising front desk staff, handling guest concerns, maintaining hotel policies, and optimizing front office operations to enhance overall guest satisfaction. This role will support the Front Office Manager. Essential Functions Oversees the daily front desk operations including check‑ins, check‑outs, reservations and guest inquiries. Ensures all front desk procedures align with hotel policies and brand standards. Maintains accuracy with guest records, billing and payment processing. Oversees cash handling procedures, deposits and billing accuracy. Coordinates with housekeeping and maintenance teams to ensure room readiness and guest satisfaction. Fosters a positive work environment and promotes teamwork among associates. Monitors staff performance and provides coaching and feedback. Recruits, trains, schedules and supervises front desk associates. Addresses and resolves guest complaints and special requests promptly and professionally. Requirements Bachelor’s degree in hospitality management or related field is preferred. 3‑5 years of experience in front desk or hotel operations, with at least 1‑3 years in a supervisory role. Experience with property management systems and hotel reservation software is preferred. Excellent customer service and conflict resolution abilities. Strong leadership, communication and problem‑solving skills. Ability to work flexible hours; including weekends and holidays. Compensation $54,000 $58,000 Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr