Customer Service Representative

* Day-1 Medical, Dental, Vision Benefits for eligible colleagues * Competitive Pay * Paid Time Off * Flexible Holiday Time-Off & Flexible Scheduling * Instant access to earned wages with PayActiv * Enhanced benefits: pet, home & auto insurance & more * 401(k) plan options available * Bonus earning opportunities * Growth potential opportunities * Employee Discount at Bloomingdale's & Macy's Stores *About:* Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. *Job Overview:* The Key Holder's primary responsibility is to drive sales and profit by providing assistance with Customer Engagement and Merchandising Efficiency. The Key Holder provides outstanding customer service, sell, and serve the needs of the customer in a manner that is friendly, efficient, and helpful to ensure the customer feels valued. The Key Holder is also responsible for various tasks that support store operating efficiency including pricing, merchandise handling, stock processing, stockroom organization, floor recovery. The Key Holder will also assist the Outlet leadership team in ensuring that required store opening and closing standards and procedures are performed, providing supplemental oversight and supervision in the physical absence of other store leadership when required. *Essential Functions:* * Displays friendly and genuine behaviors that improve the service experience for our customers whether it be on the selling floor, at checkout or in the fitting room * Perform various points of sale register transactions including sales, returns, payments and the counting of cash efficiently and accurately * Process merchandise ensuring items are floor ready, tagged, and ticketed. Complete price changes, damages/salvages, job outs. Support and administer receipt and dispatch of merchandise according to standards * Maintain a clean, organized and safe selling floor and receiving/stockroom space * Protect Company assets, adhering to all operational procedures *Qualifications and Competencies:* * High School Diploma or equivalent required * Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers * Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals * Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays *Physical Requirements:* * Position requires prolonged periods of standing/walking around store or department * May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders * Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment. * Frequently lift/move up to 50lbs * * STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.