Help Desk/Desktop Support Technician

Job Description

Job Description

Help Desk / Desktop Support Technician

Tulsa, OK | Direct Hire | $55,000 - $60,000 + Benefits

Tech Partners is partnering with a well-established Tulsa-based law firm to identify a Help Desk / Desktop Support Technician who enjoys solving technical problems, supporting end users, and delivering excellent customer service. This is a direct-hire opportunity with a collaborative professional environment, strong benefits, and the chance to work across a broad range of technologies and business applications.

As a key member of the IT team, you'll provide first- and second-level technical support to internal users while helping maintain and improve desktop, application, and network environments.

Responsibilities include:

• Provide technical support via phone, email, remote tools, and in-person assistance.
• Troubleshoot and resolve issues involving hardware, software, operating systems, and connectivity.
• Respond to help desk tickets and ensure timely follow-up and resolution.
• Deploy, image, configure, and replace desktop and laptop systems.
• Install, maintain, and update software applications and operating systems.
• Assist with software upgrades, patches, and new technology rollouts.
• Support Microsoft 365 applications and related business productivity tools.
• Manage user accounts, permissions, and groups within Active Directory and Entra ID.
• Assist with SharePoint administration and support.
• Perform basic network troubleshooting.
• Set up technology for new hires and assist with onboarding activities.
• Train users on software applications and IT best practices.
• Support remote users and troubleshoot connectivity issues.
• Collaborate with vendors and internal stakeholders to resolve complex technical issues.
• Participate in special IT and business support projects as needed.

Required Qualifications

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Previous experience in a Help Desk, Desktop Support, or IT Support role.
• Strong understanding of computer hardware, software, operating systems, and networking fundamentals.
• Experience supporting Windows environments and Microsoft Office applications.
• Hands-on experience with Microsoft 365, Active Directory, and Entra ID.
• Basic SharePoint administration experience.
• Experience supporting Adobe Acrobat Pro and related desktop applications.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical concepts effectively to non-technical users.
• Self-motivated, customer-focused, and team-oriented approach.

• Experience supporting professional services environments such as legal, accounting, consulting, or financial services firms.
• Experience working with third-party software vendors to resolve application issues.
• Exposure to document management systems or industry-specific applications.

• Professional office environment in Tulsa.
• Fast-paced setting with a strong customer-service focus.
• Participation in an on-call rotation with occasional evening or weekend support.
• Periodic travel to other office locations may be required.

• Medical coverage available beginning on day one.
• Vision, life, disability, and supplemental insurance options.
• 401(k) with profit-sharing opportunities.
• Flexible spending accounts.
• Paid time off, sick leave, and floating holiday.
• Parental leave benefits.
• Limited remote work flexibility.
• Collaborative, team-oriented culture with long-term career growth potential.

If you're a customer-focused IT professional who enjoys hands-on support, troubleshooting, and making technology easier for end users, we'd love to connect with you.

Interested candidates can apply directly or email View email address on ziprecruiter.com for more details.