Bakery and Coffee Manager

Bakery and Coffee Manager

Woodlands Market, Marin and San Francisco's premier gourmet grocery store, has an opening for a Bakery and Coffee Manager! If you are fast, friendly, accurate and reliable this is the perfect position for you! The Bakery and Coffee Manager is primarily responsible for managing all aspects of the front of the house/service counters for both coffee and bakery. Oversee service staff of bakery and coffee service counters. Provide and ensure that team members provide warm friendly customer service for the bakery/coffee counters including answering questions, selecting products, packaging and handing to the customer with a smile. Write schedules for bakery and coffee service counters. Ensure efficiencies between coffee and bakery counters are utilized including scheduling based on customer demand, cross training, etc Ensure that breaks/lunches are taken on time. Train service counter employees to provide exceptional customer service including product knowledge and service standards. Assist in hiring bakery/coffee employees. Perform employee performance evaluations and check in with staff frequently in a supportive manner. Oversee ordering and inventory of bakery/coffee service counters. Ensure that quality/visual merchandising of products in case is up to standards and proper rotation of product is completed, including pulling subpar and/or expired product. Maintain ice cream machine and ice cream area cleanliness. Maintain products in vicinity of bakery/coffee such as bread, cookies, and other baked goods. Products should be stocked, faced, clean, and fresh always. Maintaining the cleanliness of bakery/coffee/wine retail and in store seating space in the immediate proximity of service counters. May perform some basic bakery duties including baking off cookies, bread, cutting cakes, writing names on cakes, etc Maintaining an effective -- positive, amicable, upbeat and "smile first" -- customer service orientation. Ensure sanitation protocols are followed. Ensure all opening and closing procedures including checking with store/assistant store manager at beginning and end of shift. Making and ensuring that team members make all coffee beverages to customer satisfaction and are delivered with a smile.

Pay Range: 23-30

EOE Statement - Woodlands Market provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability that does not prohibit performance of essential job functions, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This is reflected in all Woodlands Market practices and policies regarding hiring, training, promotions, transfers, rates of pay, reduction in force and other forms of compensation. All matters relating to employment are based upon the employees' ability to perform the job, as well as dependability and reliability once hired. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.