Customer Relations Specialist

Position: HME Customer Relations SpecialistReports to: Store ManagerResult Statement: To support the Midwest Family Health team, with designated duties and responsibilities resulting in proactive approaches as well as engaged and well-trained teams thriving in a culture adherent to the company mission, vision, and valuesExperience: Retail sales, customer service, home care, and/or medical terminology experience preferredOther Requirements Valid Driver’s License Required and Dependable VehiclePromote and adhere to the mission, vision, and values of Midwest Family HealthHonest, loyal and trustworthyFriendly and energetic personalityAbility to handle multiple tasks within prescribed timeframes efficiently and effectivelyAbility to take initiative to fulfill the duties and responsibilities of the positionMust be detail-oriented and able to maintain an organized workflowMust be committed to close follow-up and timely completion of all assigned tasksPossess advanced computer and data input skillsSkilled in operation of basic office equipment such as copier, fax, and telephoneSkilled in the use of Microsoft Office, especially Excel and Word, softwareAbility to become skilled in the use of Pioneer Rx and Brightree softwareMust be able to communicate and work well with pharmacists, RRTs, RNs, health care professionals, patients, peers, and superiors in a cordial and professional mannerAbility to use cash register and 10-key calculator with accuracy and efficiencyExcellent math and verbal skillsAbility to sit and/or stand for long periods of timeAbility to climb stepladders, bend, twist and maneuver in tight spacesVision and hearing correctable to normalAbility to lift up to 40 poundsAbility to read, write and speak English fluentlyGood short and long-term memoryRecognize own limitations and seek assistance when requiredFunction within the limits of the law and Midwest Family Health policies and procedures and the employee manualESSENTIAL DUTIES AND RESPONSIBILITIES:Assist customers with the selection of merchandise.Utilize the Point-of-Sale system to process customer purchases and payments.Assist with the receiving, restocking, ordering and facing of merchandise.Assist with marketing and publicity activities.Answer phone calls as needed.Occasional prescription deliveries to customers within the city limits.HME EMPHASIS CAREER TRACK:HME CUSTOMER RELATIONS SPECIALIST:Assist patients with HME equipment and supplies, rentals, sales, solutions, and answering questions.Document and maintain organized and helpful notes in addition to the documentation that is required by policies and regulations for HME rentals and sales.Communicate with prescribers (i.e. physicians) and their agents to obtain prescriptions, documentation, and/or refill authorizations related to HME products.Assist with the management, organization, and distribution of HME inventory.Requisition equipment, supplies, and materials through approved vendors within authority and budget.Manage sales and inventory of therapeutic shoes (primary focus on diabetic patients):Obtain and maintain shoe fitter licensure.Evaluate, measure, and provide patients with therapeutic shoes and special inserts.Communicate and schedule with patients as eligible for new shoes.Maintain organized files and follow up with patients.Responsible for proper documentation, coordination, ordering, and billing for therapeutic shoes.Market custom insoles and shoes.Occasional delivery of oxygen and/or medical equipment to patients.OTHER:Use of personal vehicle is occasionally required – mileage to be reimbursed at the federal rate.Function within the limits of the law and Midwest Family Health policies and procedures and the employee manual.Perform other tasks and duties as assigned to assist in the smooth, efficient operation of the store.BENEFITS AVAILABLE:Health and Prescription InsuranceDental InsuranceVision InsuranceShort-Term and Long-Term Disability InsuranceLife InsurancePaid Time Off401 K Retirement #J-18808-Ljbffr