Customer Service Associate

About Us MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe. Looking for a career opportunity but have no experience? At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us! Job Summary/Key Responsibilities Serves as a point of contact for Intermodal / Equipment customer & vendor questions and issues: Fields Intermodal / Equipment questions from customers and vendors, on a nationwide basis. Establishes and maintains positive relationships with customers and vendors. Provides timely and accurate response to inquiries, following corporate guidelines. Generates potential solutions to issues. Ensures that appropriate actions are taken to resolve problems and concerns or further escalates unique or complex customer issues to the appropriate internal department for resolution when necessary. Maintains updated records of customers & vendors interactions in MSC Systems (e.g. Microsoft Dynamics 365 Customer Service, MSC proprietary systems). Maintains a good level of knowledge of Microsoft Dynamics 365 Customer Service functionalities pertaining to Intermodal / Equipment CS activities and of Intermodal /Equipment workflows and procedures for the geographies under scope. Performs other duties as required. This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed. The office is located at Two Lakeway, 3850 N. Causeway Blvd., Suite 1100, Metairie, LA 70002 Qualifications & Key Competencies Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.) Attention to detail: advanced Communication skills: advanced Customer orientation: advanced Dependability: advanced Organization skills & time management: intermediate Proactivity: intermediate Problem solving: fundamental Productivity: advanced Team player: advanced English: advanced MS Excel with the ability to learn new software: intermediate What We Offer Health, Rx, Dental & Vision Insurance Life Insurance: one-time annual salary up to $50,000 Long-term disability benefits Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effectiveday one: Short Term Disability Insurance 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match Wellness Program initiatives CorporatePartner Discount Programs Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information, visit MSC Mediterranean Shipping Company. #J-18808-Ljbffr