Dealer Support Coordinator

Compensation

$50,000.00 - $50,000.00 / Yearly

Hours Per Week

40

Number Of Positions

1

Job Description

The Dealer Support Coordinator is responsible for providing operational and administrative support to Miele's dealer network and internal sales teams. This role ensures accurate order processing, timely communication, and effective coordination across departments to support dealer satisfaction and business objectives.

Your Responsibilities

Process, review, and manage dealer orders in internal systems (e.g., SAP), ensuring accuracy and completeness.

Validate order details including pricing, product availability, and delivery requirements

Coordinate order changes, corrections, and cancellations as needed

Respond to inquiries in a timely and professional manner

Investigate and resolve order discrepancies, missing information, and system-related issues, and escalate issues as appropriate and ensure resolution

Support with tracking, return order management.

Collaborate with internal teams including Sales, Logistics, Transportation, to ensure seamless order fulfillment

Any other linked responsibilities within sales back office

What We're Looking For

Excellent written and verbal communication skills

Strong organizational skills and attention to detail

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and critical-thinking abilities

Proficiency in Microsoft Office (Excel, Outlook, Word)

Experience with SAP or similar ERP systems preferred

Ability to de-escalate irate situations and maintain customer service levels

Must be self-motivated and customer-oriented

Ability to work collaboratively within the team

Working Conditions

Office-based hybrid role with regular interaction across internal departments and external dealer partners. Standard business hours with occasional need for flexibility based on business demands

The salary range for this position is $50,000 to $57,000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Benefits

Comprehensive health, dental and vision insurance

Wellness discounts on medical premiums

100% covered life and long-term disability insurance

401k with company match

PTO + holidays

Discounted gym membership

Generous Employee Purchase Program

Wellness and volunteer programs

Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V

Apply here:

Place of Work

On-site

Requisition ID

R2760-4643